Avaya Support Forums  

Go Back   Avaya Support Forums > IP Office Contact Center

 
 
Thread Tools Search this Thread Display Modes
Prev Previous Post   Next Post Next
  #1  
Old 06-20-2018, 10:08 AM
arshad2 arshad2 is offline
Whiz
 
Join Date: Feb 2015
Posts: 29
arshad2 has 10 reputation points
Solution Confirmed IPOCC IVR- Can we add Caller ID in recorded MSG file with default date-time stamp

Dear Team.
In IPOCC 10.1, IVR Script to record voice message is activated and file saved in location.

File is generated at predefined network folder, just issue is that caller CLID (variable) is not adding at file name i.e only showing time-stamp.wav ,
Please guide how to add CLID variable in file name to identify the caller message file to call back them.

Currently file name is VoiceMessage_180619181928_1.wav
(where 180619= date , 181928 = time)

Where as desire file name is like VoiceMessage_180619181928_CLID.wav

Whereas I have tried all possible way to add define variable to capture CLID but still some issue, only default timestamp is coming as file name as above.

Any further guide line to take CLID (variable caller ID of customer's calls) in recorded each messaging file from IVR Script.
Reply With Quote
 

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 03:45 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.