Help! Answered call --> VM

[bmoy]

Hi,

I know this is a simple question that I should know the answer to but I have no one to ask.

I am able to answer a coworker's phone number (let's call it B) from my phone (A) when they are unavailable/not at their desk.

Often, the caller wants to leave a voicemail. How do I transfer their current call directly to B's voicemail? I have tried pressing the Forward button; the Transfer button and then the Voicemail (message) big icon; but nothing works.

Please help me out!

[mathew]

What is the voice mail system you are using?

[bmoy]

Avaya 9640

[thiel2]

That's a model of a telephone set, what is the phone system and the voicemail system?

[marzahn]

My understanding of your question: You have an inbound call that you wish to send to voice mail on another station.



First, you need to prep your phone to do this by setting up a goto-cover button on your phone. Once this is done, you can handle inbound calls as follows:

1. Place the caller on hold using the transfer button. This gives you dial tone.
2. Dial the extension of the receiving station.
3. Immediately press the goto-cover button.
4. Press the transfer button agian to complete the transfer.

Did that answer your question?