Universal PRI configuration

[sappadu]

Hello,

I am installing a PRI card for IP office 500, with license IP500 Universal PRI (Additional channels).

It is not working
i am getting the following alert : loss of signal, trunk out of service.
Can you please advise the configuration?

thank

SA

[furrerm]

I would get a business Partner involved.
It could be that the providers T1 is down, or the cable is bad.

[mjacques]

Have you tried making up a loop-back cable just to see if it clears the loss of signal error?
You wont be able to make calls, but it'll prove the layer 1. You could also use it on the provider TE it should clear any LOS/AIS errors whilst plugged in, if not then most likely their problem...