Pacth fail upgrading to 6.3

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  • davis397
    Whiz
    • Sep 2013
    • 38

    Pacth fail upgrading to 6.3

    • Failed to install patch . Error Detail: ErrorCode="204", ErrorMsg="The patch file is not supported. Please check the name, format and content of the patch data.", Standard Output="null", Standard Error="Error Code: FailedParse".
    • I get this when I tried to install patch to cm, bsm, and utility server. Any help?
  • mlombardi1
    Legend
    • Sep 2010
    • 534

    #2
    What is the specific patch name? What are your current versions including System Platform?
    Meridian IT - Senior Engineer

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    • jaytarbox
      Whiz
      • Apr 2010
      • 30

      #3
      What are you upgrading to 6.3? What are you upgrading from? Not enough info here.

      Comment

      • davis397
        Whiz
        • Sep 2013
        • 38

        #4
        6.3.0.0.2105.tar.gz

        Comment

        • davis397
          Whiz
          • Sep 2013
          • 38

          #5
          System Platform is on 6.3. I'm upgrading cm, bsm, and utility server.

          Comment

          • mlombardi1
            Legend
            • Sep 2010
            • 534

            #6
            Sounds like you're trying to upload a new template as a patch. If the plan is to upgrade the survivable CM template you have installed to 6.3, that is adminstered using CDom's "Templates" screen.
            Meridian IT - Senior Engineer

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            • davis397
              Whiz
              • Sep 2013
              • 38

              #7
              Would this be a service pack for the cm, bsm, utility server?

              Comment

              • mlombardi1
                Legend
                • Sep 2010
                • 534

                #8
                Knowing how to use System Platform is key: https://downloads.avaya.com/css/P8/documents/100171730
                Meridian IT - Senior Engineer

                Comment

                • davis397
                  Whiz
                  • Sep 2013
                  • 38

                  #9
                  I upgraded to 6.3 for the whole system but if you go to software version is says there are no updates on the system for cm-lsp. I push save translation and it register.
                  Last edited by davis397; 09-05-2015, 06:21 PM.

                  Comment

                  • rossmitch
                    Hot Shot
                    • Apr 2010
                    • 15

                    #10
                    Originally posted by davis397 View Post
                    I upgraded to 6.3 for the whole system but if you go to software version is says there are no updates on the system for cm-lsp. I push save translation and it register.
                    no updates just means no patches on the system.
                    6.3 is the base level upgrade, and then you are putting patches on top..
                    It also sounded like the patch you were using above was a system platform patch rather than an application patch.
                    LSPs also dont get automatically patched, so im assuming you are doing this on the local.

                    To get further help post up your swversion output from your system platform and your cm
                    Your cm patch number will be in a differnet format to the one listed above

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