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Old 10-11-2011, 05:19 AM
jmazis jmazis is offline
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Default Voice quality issues on 9611G & 9621G
We have voice quality problem on Ip phones 9611G - 9621G.
Some times we hear noise ,curious sounds (as hammers) and robotic voice and other times have echo on line.All these problems observed on internall calls.
Additionally, we have low audibility problem (on far-end side) on external/outside calls for these type of Ip phones.
We have sniffer traces for internal call with issue but its clear (no noise,no jitter,no RTP packet loss)
I already investigate issues with Tier3/Tier4 on support.

Do you know/have similar issues for these IP phones (BP / customer)??

Regards
John
Last edited by jmazis; 10-11-2011 at 05:33 AM.
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  #2  
Old 10-12-2011, 10:00 AM
gwebster gwebster is offline
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Please ensure that you are running the latest service pack (H.323 6.0 SP5 = 6.020S as of 27 Sep 2011). If you are still having issues on that software, then contact your Channel Partner to have this investigated.
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Old 10-13-2011, 12:17 AM
jmazis jmazis is offline
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All Ip phones running SP5..
We already investigate these issues with tier3/tier4 support.

John
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Old 10-24-2011, 11:19 PM
jmazis jmazis is offline
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We changed cabling between Ip phones-LAN switches ,after few tests no problem exist!
the low audibility problem (on far-end side) on external/outside calls still exists..
Any help on this??
Last edited by jmazis; 11-03-2011 at 10:56 AM.
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  #5  
Old 11-09-2011, 10:49 PM
raj3 raj3 is offline
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Default 9641G phones
After loading the latest FW SP5 still the IP phones still hanging and low voice quality issue...is there any work around for this?
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Old 11-09-2011, 10:52 PM
jmazis jmazis is offline
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You have low audibility/voice quality at near or far end side??
can you increase transmit db level through loss plan..I checked this but did not exist improvement..
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Old 11-12-2011, 10:09 AM
anoopa anoopa is offline
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Dear all,

I do have same issue......pls let me knw any resolutiions..........
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Old 11-23-2011, 05:32 AM
jmazis jmazis is offline
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We resolved low audibility issue with routing change.
Probably provider's issue..
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Old 12-22-2011, 02:30 AM
greliersa greliersa is offline
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Hi jmasis

Can you tell me what do you call routing ?
The routing on network ?

Thanks
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Old 12-27-2011, 05:21 AM
asiddi asiddi is offline
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hi all.
m facing same issue with these phones....did anybody managed to find any solution to this?
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