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Old 05-22-2012, 12:51 PM
feroz feroz is offline
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Join Date: May 2012
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Exclamation softphone login but not register remotley

IP Office: 7.27
Softphone: 7 and 8 (same problem)
Router: RV082 with firmware 2.0.2

I'm having problems connecting my softphone either version 7 or 8 remotely to the IP office. If I run the softphone on the local LAN it registeres just fine but remotley it will login but then i get an enabling account please wait.....Then SIP error 408 timeout and account cannot be enabled error message.

I got port 5060 UDP and port 80 TCP forwarded to the IP office. I also have the RTP range specified for LAN2 which is hooked up to the router forwarded as well.

Using DMZ also doesn't fix the problem!

Any one have experience with this Linksys Router?

Thank you
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Old 10-19-2012, 01:05 PM
ruicorreia ruicorreia is offline
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We're having a similar issue.
We have an IP500v2 on v8.0.44.
Used the softphone that comes on that Admin CD.
When connected on the LAN, the softphone works perfectly.
When connected on the WAN (ports 80, 5060 and RTP/RTCP range forwarded to the IPO), the softphone takes a long time (as if it was registering), and then we get an error message that goes like this:
Account failed to enable.
Account: IP Office could not be enabled.
Problem at server (SIP error 408). Try again later.
We are using the WAN IP address as the Login Server on the softphone.
System Monitor doesn't show anything related to this issue even though we have enabled all SIP options in it.
Thanks in advance.

Last edited by ruicorreia; 10-19-2012 at 01:09 PM. Reason: Added error message
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Old 10-24-2012, 07:30 AM
willems1 willems1 is offline
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Have you tried running STUN? You're probably behind a NAT router that messes up you traffic.
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Old 10-24-2012, 07:33 AM
willems1 willems1 is offline
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Have you set SIP registrar enabled on you LAN2 port?
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Old 01-21-2014, 03:29 AM
arhinnawi arhinnawi is offline
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Join Date: Dec 2012
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Hello guys,

We are facing the same issue
& it's urgent

Please if anybody have answer to this we do really appreciate your help

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Old 01-22-2014, 04:09 PM
furrerm furrerm is offline
Join Date: Nov 2010
Location: WI
Posts: 191
furrerm has 13 reputation pointsfurrerm has 13 reputation points

Because it is not supported.

If you have release 9, you could use Flare on Windows or iPad. Then you can use the SIP remote worker feature and use NAT or set up an SBC....But again, that is only for Flare or teh Preferred Mobility APP.
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