Avaya Support Forums  

Go Back   Avaya Support Forums > Small and Medium Business Communications

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 03-15-2017, 08:10 AM
somerp somerp is offline
Brainiac
 
Join Date: Jul 2014
Posts: 69
somerp has 10 reputation points
Default Transfer issues after logout /login hot-desking.

Hi,

We encounter some transfer issues after logout /login hot-desk users.

Hot-desk users are working with One-X Portal (1XP) via Call Assistant (CA).
They logging out of their extension during lunch using a shortcode.
PC stays on as well the CA. CA stays logged on. (?)
After lunch they log on using a shortcode.

After this handling we encounter transfer issues if using 1XP via CA.
The transfer icons in 1XP are gray when making or receiving a call.

Is this a correct procedure for Hot-desk users and the use of 1XP and CA?

thanks,

Paul
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 06:04 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.