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Old 03-15-2017, 08:10 AM
somerp somerp is offline
Join Date: Jul 2014
Posts: 69
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Default Transfer issues after logout /login hot-desking.


We encounter some transfer issues after logout /login hot-desk users.

Hot-desk users are working with One-X Portal (1XP) via Call Assistant (CA).
They logging out of their extension during lunch using a shortcode.
PC stays on as well the CA. CA stays logged on. (?)
After lunch they log on using a shortcode.

After this handling we encounter transfer issues if using 1XP via CA.
The transfer icons in 1XP are gray when making or receiving a call.

Is this a correct procedure for Hot-desk users and the use of 1XP and CA?


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