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Old 01-16-2011, 11:18 PM
gaolu gaolu is offline
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Post UUI of TSAPI message

Hi,

Is it possible to insert the Call Work Code into the UUI field of TSAPI messages?
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Old 01-18-2011, 12:06 PM
brb5548888 brb5548888 is offline
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nope.. call work codes are not supported in tsapi.
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Old 04-29-2011, 08:20 AM
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bowersr bowersr is offline
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Quote:
Originally Posted by gaolu View Post
Hi,

Is it possible to insert the Call Work Code into the UUI field of TSAPI messages?
More specifically, the only methods that allow you to write to UUI are RouteResponse, and Make Call (including conference and transfer scenarios). Thus, there really is no logical way to add a work code to UUI.

However, when using current versions of TSAPI, it is possible to use work codes (reason codes) in the parameters of methods such as cstaSetAgentState. This sets the status directly with the Elite CC application in CM, and thus reflects in CMS reports. This is described in great detail in the TSAPI Programmers reference.
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