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Old 06-30-2014, 10:47 AM
mbunne mbunne is offline
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Default Voice mailbox not working

This is my first post, so thanks for reading this. I work in an office with about 20 Avaya Partner phones. One of the extension's voice mailbox is not answering when someone is transferred to that extension.

If I transfer the call to that extension using the transfer button, like I do for all of the extensions in our office, it just keeps ringing and does not go to the voice mailbox. If I use FEATURE-1-4 then it will transfer to the mailbox successfully.

Can anyone explain why it will not go to the voice mailbox when I use the transfer button. It works fine with every other extension in the office.

Thank you!
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