Avaya Support Forums  

Go Back   Avaya Support Forums > Messaging

Thread Tools Search this Thread Display Modes
Old 01-25-2018, 09:45 AM
eyerh66 eyerh66 is offline
Hot Shot
Join Date: Nov 2011
Posts: 20
eyerh66 has 10 reputation points
Default Fax Utility/Long Distance Issue

We have recently tested using the fax utility in Aura Messaging to give customers an option other than a fax machine/multi-printer and everything is working fine as long as the fax is going to a local number. When I try to send to a long distance number through the utility it fails.

I am not sure how the fax is actually leaving the AAM so I am not sure where to look for the problem. We do have a separate T-1 for our long distance and a code is needed by users to make a long distance call (the code is a requirement on the T-1, not in our PBX). Normally when someone sends a traditional fax they dial the long distance number, put a # for a pause and then their long distance code. I tried this in the window for the fax utility but it didn't work. I also tried every variation possible but each try failed.

Does anyone have an idea on A) how the out-going fax is leaving the system and how I might figure out how to allow for long distance?

Reply With Quote

aura messaging, fax utility, long distance

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 02:43 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.