CCR Wallboard - Calls Waiting always shows as 0

[grazi4]

Hello All,

I am looking for some help on where to start my search for the reason Calls Waiting does not change from 0 when calls are in queue.

I have added an image below for reference:



The Lost Calls is another issue....

Thanks in advance for any help.

Edit: I am using IP Office Customer Call Reporter 9.0.3.0 Build 12

[grazi4]

Update for anyone who has the same issue, The issue has been resolved, it appeared to be because of a failed update for SQL server. Calls Waiting and Lost calls issue were all resolved.

[bennylu]

I am having the same issue. How did you find out it was SQL server issue and did you just reboot the SQL to fix the issue?