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Old 02-22-2021, 01:19 PM
hanlo4 hanlo4 is offline
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Default Sending DTMF on PRI with 11.1.1
We are having issues sending DTMF settings from our PRI and it seems to only been happening since upgrade to the latest feature pack. If we use a digital phone DTMF works but not on SIP phones.

Anyone having this issue also
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Old 02-22-2021, 02:05 PM
hanlo4 hanlo4 is offline
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Default Nevermind
Just a heads up DTMF over sip phones to PRI on the newest release is broken. I downgraded my system here at the office and now DTMF settings work as expected.
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  #3  
Old 02-24-2021, 02:47 PM
gfluck gfluck is offline
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Default Pull Down the Feature Pack!!!
I can't believe Avaya is leaving this up!! We lost our DTMF tones as well, we are horrified at the prospect of having to downgrade the server edition VM.
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  #4  
Old 02-24-2021, 02:51 PM
gfluck gfluck is offline
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Angry
Our problem happens over PRI, SCN, or direct media path, all of the above will not send DTMF tones.

AVAYA HELP !!

9608, 9608G (H.323), B179 conference (SIP) are all affected! Our 9608's are not on the SIP firmware.
Last edited by gfluck; 02-24-2021 at 02:56 PM. Reason: more details
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Old 02-25-2021, 04:38 AM
vandeweghe2010 vandeweghe2010 is offline
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Same problem here. After update R11.1.1.0.0.207 DTMF doesn't work. We need to Escalate to AVAYA. I opened 3 SR's. Anyone else also raised a SR?
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  #6  
Old 02-25-2021, 09:05 AM
gfluck gfluck is offline
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Quote:
Originally Posted by vandeweghe2010 View Post
Same problem here. After update R11.1.1.0.0.207 DTMF doesn't work. We need to Escalate to AVAYA. I opened 3 SR's. Anyone else also raised a SR?
Yes, they have locked mine though and now I have no way to revert, as they've pulled down the previous version downloads that we were on.

Please keep posting everyone that is experiencing this issue, we need a FIX or workaround ASAP! This is really painful...
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  #7  
Old 02-25-2021, 09:12 AM
vandeweghe2010 vandeweghe2010 is offline
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Quote:
Originally Posted by gfluck View Post
Yes, they have locked mine though and now I have no way to revert, as they've pulled down the previous version downloads that we were on.

Please keep posting everyone that is experiencing this issue, we need a FIX or workaround ASAP! This is really painful...

Did you open an SR?
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  #8  
Old 02-25-2021, 09:24 AM
gfluck gfluck is offline
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Yes, they locked my SR though so I cannot update it anymore.
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  #9  
Old 02-26-2021, 03:46 AM
vandeweghe2010 vandeweghe2010 is offline
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Quote:
Originally Posted by gfluck View Post
Yes, they locked my SR though so I cannot update it anymore.

Strange, open new SR or ESCALATE button
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  #10  
Old 02-26-2021, 04:32 PM
gfluck gfluck is offline
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Default More Details
So Feature Pack 1 breaks DTMF over PRI's. We're in the painful process of getting everything rolled back. No workarounds available. Server edition is having a hard time with the rollback too. Things are wonky, hopefully we can get it put back together... so ridiculous.
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