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Old 05-15-2014, 07:48 AM
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Solution Delivered What is the difference between Reporting and Task reporting?
What is the difference between Reporting and Task reporting?


Answer:

Reporting gives accumulated information about calls/E-Mails/chat requests for a considered interval (e.g. sum of call, total or average conversation time).

Task reporting collects details for calls, e-mails and chat requests. Data from Task Reporting used in Contact Detail Reports, Agent state Reports, Customer History and Agent History.

For more details see: ipocc_taskreporting_en.pdf
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