.
What is the difference between Reporting and Task reporting?
What is the difference between Reporting and Task reporting?
Answer:
Reporting gives accumulated information about calls/E-Mails/chat requests for a considered interval (e.g. sum of call, total or average conversation time).
Task reporting collects details for calls, e-mails and chat requests. Data from Task Reporting used in Contact Detail Reports, Agent state Reports, Customer History and Agent History.
For more details see: ipocc_taskreporting_en.pdf
Answer:
Reporting gives accumulated information about calls/E-Mails/chat requests for a considered interval (e.g. sum of call, total or average conversation time).
Task reporting collects details for calls, e-mails and chat requests. Data from Task Reporting used in Contact Detail Reports, Agent state Reports, Customer History and Agent History.
For more details see: ipocc_taskreporting_en.pdf
.
Comment