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Old 12-20-2013, 12:51 AM
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Solution Delivered Certain infrequent call scenarios may cause CMS link outages - PSN # PSN004017u

PSN # PSN004017u

Name of problem
Certain infrequent call scenarios may cause CMS link outages.

Products affected
Call Management System (CMS) Release: 16.3 (r16.3eg.g load only)

Problem description
Certain infrequent call scenarios may cause link outages. The two call scenarios are:

- a transfer or conference call followed by the agent reconnecting to the original caller before completing a second conference

- a transfer or conference call followed by a special link transfer which occurs when an incoming call to the CM is transferred off the CM.

Note: This problem is present ONLY in the r16.3eg.g load.

Due to the severity of the problem, it is strongly suggested that all customers on the R16.3 R5 eg.g load apply the r16.3eg.g patch or upgrade to r16.3eg.h.

More information;

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