Hi,
In my customer, I have installed SFDC Connector
The Agnet connection = Done
I call the topic, the agent receive call = done
But when the agent off-hook, no "screen pop-up' ( same problem in my LAB)
in SFDC or in the script call flows, is there a set of scpecifique thing
Thank for your help !
Yvan
In my customer, I have installed SFDC Connector
The Agnet connection = Done
I call the topic, the agent receive call = done
But when the agent off-hook, no "screen pop-up' ( same problem in my LAB)
in SFDC or in the script call flows, is there a set of scpecifique thing
Thank for your help !
Yvan
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