Digit Manipulation Calling Party

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  • ahartoch
    Guru
    • Aug 2010
    • 122

    Digit Manipulation Calling Party

    Hi,

    Does anyone know if there is a way on communication manager to peform digit manipulation of the CLID of a calling party? I know that this is possible on the CS1000 but I don't know if it's possible on the Communication Manager.

    Thanks in advance,
    Alex
  • jjoshi
    Hot Shot
    .
    • Mar 2010
    • 11

    #2
    Hi Alex,

    The digit manipulation of the of the CLID of a calling party can be done in AVAYA Communication Manager as well.

    This is available on the trunk group form :- Page number 2.

    As per the Administrator Guide for Avaya Communication Manager:-

    "The Incoming
    Calling Number - Delete, Insert, and Format fields are the administrable fields for the Calling Line Identification Prefix feature. They appear when the Direction field is incoming or two-way.

    I hope this helps.

    Regards.

    Comment

    • ahartoch
      Guru
      • Aug 2010
      • 122

      #3
      JJoshi,

      You are correct, however my understanding is that this would apply to every single call that comes though this trunk, however I only want to remove the digits if it matches a pattern.

      In my case, I want to remove the first 3 digits if the first 3 digits match the customer ID number.

      Furthermore I raised a ticket in technical support and they told me that this was not possible and I therefore raised a GRIP.

      Alex

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