IPOCC Most idle agent

[jtarjanyi]

Hello,

One of my customer experienced, their Agents did not got equal amount of calls. The expectation is the most idle agent get the next call.

What is the default call routing method of IPOCC. How is distribute the calls (by default).
Can I modify the default behavior?

In flow editor in Agent Group I found "Sort agents by" option. This is what I'm searching for?

[kruegerb]

check if all agents have the same priority for the same agent group, priority is also considered.

[jtarjanyi]

Originally Posted by kruegerb

check if all agents have the same priority for the same agent group, priority is also considered.

Thank you!