One X Agent

[heidirlenz]

Hi,

We recently installed One X Agent for a pilot program. We are looking to eventually deploy this software to over 300 Agents. However there is a major concern. Is there a way to lock down the system settings so that end users can't go in and change settings?


Also was wondering if anyone can confirm that if an agent greeting is playing, can the system detect a voice from either the customer or the agent and stop playing the greeting, or once its playing will it continue until the recording ends?

Thanks!

[kajgikar]

Hello,

Is this setting related to one-x agent that we have on the Computer.
==> Window Admin can restrict to make changes.

For the Greeting can you please clarify more.