Avaya Support Forums  

Go Back   Avaya Support Forums > Contact Center Applications

Thread Tools Search this Thread Display Modes
Old 01-10-2015, 01:13 PM
khali12 khali12 is offline
Join Date: May 2014
Posts: 3
khali12 has 10 reputation points
Default Interaction Center 5.3 - Integration with Social Media channel

Hello everyone!
I'm currently working on the issue of IC integration with social networks (Facebook, Twitter, VK etc).

Ideally, I see situation when customer's requests goes from Social networks (private messages or wall) are queued to the agent by analogy with all e mail or chat channels.

Anyone has similar experience? Is this possible to do with IC? Thank you!
Reply With Quote
Old 02-16-2015, 03:11 AM
mandalapu mandalapu is offline
Hot Shot
Join Date: Nov 2010
Posts: 13
mandalapu has 10 reputation points

You will need to explore on customization side.
Reply With Quote
Old 05-06-2017, 06:58 AM
cartw7 cartw7 is offline
Join Date: Apr 2017
Posts: 57
cartw7 has 9 reputation points

Hi, khali! If I remember correctly, my friend and his team uses a third party CTI software called Tenfold. They provide social integration for more relevant data. Contact their chat support for more details.
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 09:03 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.