agent log off

[digitalg]

ipocc 9.16

This is what my customer dream:

If an agent gets log off ( he didn't have the time to answer a call) The user cannot log back in by himself. A supervisor needs to log him back. Can we do it ?

[rdagur]

hi , yes you can do it by changing login password . do not share password wit agent .
supervisor able to log agent from supervisor pennel.

[kruegerb]

I guess you mean siign off in RONA case? In this case you want to prevent the agent to sign on again by himself? This would be a new requirement.