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Old 05-14-2020, 02:08 AM
jtarjanyi jtarjanyi is offline
Join Date: May 2012
Posts: 103
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Default ACCS server change from workgroup to AD

I have an installed and configured ACCS currently working in workgroup. The customer want to use SSO with domain users, so want to add ACCS into the domain.

Is this process described somewhere? I did not find it.

I have done a test with my test environment and added ACCS server into the domain. In CCMA the user's windows detail are changed

Unfortunately the agent cannot login

The CCMA users (supervisors and administrators have problems also)

I guess couple of steps are missing to get a properly configured ACCS in a domain.
Anybody can help me?
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Old 05-14-2020, 03:34 AM
jtarjanyi jtarjanyi is offline
Join Date: May 2012
Posts: 103
jtarjanyi has 10 reputation points

Before the ACCS server moved to AD there were security changes as well from http to https, so uninstall AgentDesktop and install it again from https link resolved the client issue. It seem the SSO is work properly for agents, but still have problem to login into the CCMA.
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