Avaya Support Forums  

Go Back   Avaya Support Forums > Small and Medium Business Communications

Thread Tools Search this Thread Display Modes
Old 03-21-2013, 01:30 PM
fores1 fores1 is offline
Join Date: Mar 2013
Posts: 4
fores1 has 10 reputation points
Default Collective Hunt Group and then Forward to Voice-Mail User?

Is this possible? The idea is very simply in theory, but I seem to have a problem getting it to work.

So I have a group, we'll call it 'Group A'. When customers/clients call, it's set to collective call waiting, meaning that all members phones of that group ring simultaneously until someone picks up.

What I want to set up is this, if no one picks up, or if no one is available, or they call during a time of day when no one is in the office (E.G., 2 AM), I want it to transfer the call to a user called 'VoiceMail User'.

Additionally, this user is set to DND so that it goes to voice mail right away. We had one of our employees record a personal greeting, but for some reason, when testing, we cannot hear the greeting; instead, we keep getting "There is no one available to take your call at the moment, so please leave your message after the tone" *beep*

Basically, we want a phantom-user to pick up and go to voice mail right away in the above scenarios. Here is what we currently have set up.

In Group A:

Ring mode is set to "collective call waiting"
Overflow mode set to "call"

Note: I created a VoiceMail User group and then placed the voice mail user inside of that; didn't work.

The voice mail user is in the member listing as the last user. I tried setting the ring mode to sequential, but that didn't do anything. For some reason, the huntgroup is either not trasnferring to the voicemail user, or the personal greeting is not being loaded for some odd reason.

I'm kind of stumped at this point and would appreciate any advice anyone is willing to give. I just need to transfer an incoming call from a huntgroup to a voice mail user and for the proper personal greeting to load. Thanks!
Reply With Quote
Old 03-21-2013, 02:12 PM
fores1 fores1 is offline
Join Date: Mar 2013
Posts: 4
fores1 has 10 reputation points


Not sure if this helps, but if I call the extension of the phantom mailbox, from an internal phone, it works fine, plays the personalized greeting; but when calling from the outside line, I get the incorrect greeting. Can anyone assist? Thank you.
Reply With Quote
Old 03-22-2013, 06:03 AM
fores1 fores1 is offline
Join Date: Mar 2013
Posts: 4
fores1 has 10 reputation points


Changed ring mode to sequential, and have a forwarding user that is supposed to forward the caller to the voicemail user, but it doesn't work. For some reason it just ignores the forwarding user and goes straight to a default voicemail. Help?

Oh, and the forwarding user has the forwarding options set and pointed to the voicemail user but it just will not work. I'm stumped at this point, guys.
Reply With Quote
Old 03-25-2013, 02:42 AM
willems1 willems1 is offline
Hot Shot
Join Date: Feb 2012
Location: Weert, Netherlands
Posts: 16
willems1 has 11 reputation points

Just use the group voicemail box. If nobody answers within the Voice Mail Time the call is answered by VM.
You can edit your greeting by dialing a shortcode with feature Voice Mail Collect and value ? + <extn of the group>
Make sure all group users have V<extn of group> in their Source Number list.
Reply With Quote
Old 03-30-2013, 08:18 PM
mittas mittas is offline
Join Date: Feb 2013
Posts: 25
mittas has 10 reputation points

There is a way if you want to use Time of Day Option, Here it is

Have a Voice Mail Extension
From Outside customer call to a Number and then it route to a VDN 1234

First Create a VDN 1234 >>> Vec 1

Disp vec 1

1. goto step 5 if time-of-day is mon 14:00 to fri 17:00
2. queue-to skill 500 pri m
3. stop
5. messaging skill 1000 for extension XXXXX

Hunt Group/Skill 500 ====== hunt group of your collective group A.

XXXXX========is the Voice mail extension.
Reply With Quote
Old 04-09-2013, 04:55 PM
thiel2 thiel2 is offline
Join Date: Apr 2013
Posts: 361
thiel2 has 50 to 99 reputation pointsthiel2 has 50 to 99 reputation pointsthiel2 has 50 to 99 reputation pointsthiel2 has 50 to 99 reputation points

Let's say you want the call to end up in mailbox 100

Create a shortcode, such as *601, make it Voicemail Collect, "#"100

Create a User, Ext. 601, call it FWD to 100, and forward it Unconditionally, including Hunt Group calls, to *601

Create a Sequential Hunt Group, call it Mailbox 100, give it an extension number, such as 602, and put Ext. 601 in it as the only user.

For your Collective hunt group, set the Overflow to the new hunt group, "Mailbox 100". You can also set this hunt group as the Night and/or Out Of Service group as well.

Now calls will ring the collective group until it overflows, and then mailbox 100 will answer. If you add a Set Hunt Group Night Service or Set Hunt Group Out Of Service button to the phone(s), you can force send the calls to the mailbox.
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 05:49 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.