Hi, we are on CM 6.3 and have an issue that I can't seem to get around.
When our main number is called the attendant (an actual person) answers the call. When she goes on break or goes to lunch I have it setup so that she activates the night-service feature and the calls are re-routed to our call center via a VDN that points to a vector. The issue is that when a caller zeros out of the call center menu and tries to get back to the attendant it just rings no answer. What I would like to be able to do is send them back to the call center after just a few rings. Thank you for your support and consideration.
Joe
When our main number is called the attendant (an actual person) answers the call. When she goes on break or goes to lunch I have it setup so that she activates the night-service feature and the calls are re-routed to our call center via a VDN that points to a vector. The issue is that when a caller zeros out of the call center menu and tries to get back to the attendant it just rings no answer. What I would like to be able to do is send them back to the call center after just a few rings. Thank you for your support and consideration.
Joe
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