SMDR with zero call duration for connected calls

[reyes110]

Hi. We recently replaced a customer's IP Office v2 firmware 8.0 with digital sets with another IP Office but with firmware 8.1 and IP sets. Previously we were getting accurate SMDR/CDR records, but after the change 98% of outgoing calls show up with "00:00:00" for call duration although the calls connected and went on for multiple minutes. The IP Office was configured the same as the one it replaced with the SMDR/CDRs going to a server listening on a specific port number. Is there anything you all can suggest that I check?

[reyes110]

Any ideas?

[richa164]

have you tried to reboot the system ?? may just be a small bit of corruption.

if the reboot does not work remove the smdr details in manager , reboot re-input reboot.

Other things to look at , is the port now blocked ?? Check the switch config.

Change the port.

Reboot the server.

Reboot the network switch that the ipo and server connects to.

If that fails upgrade to the latest service pack of R8 .x take a monitor trace and reconcile that with the blank smdr output , then you can provide that to your disty , Avaya if iposs is in place.

[reyes110]

Thanks for the reply. We have rebooted the system multiple times and removed the SMDR port info and adding it back without any success. Would it be possible to upgrade to R9? If yes, how do I go about doing that?

[richa164]

You will need an R9 upgrade license, From your reseller.

•Small System Upgrade License: IPO R9 UPG SML ADI LIC - 275670.
This license can be used to upgrade systems with up to 32 users and no external expansion modules. •Large System Upgrade License: IPO R9 UPG ADI LIC - 275669.
This license can be used to upgrade system with more than 32 users or with external expansion modules.

[nash]

There was an issue in 8.1 software where SMDR records showed blank call durations.

Have a look at this solution article:

https://support.avaya.com/public/ind...roup=UG_PUBLIC

If you are not running the latest version of 8.1 software then most definately upgrade.