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PLDS Help

Please see the sections below for assistance with PLDS.



Temp Licenses: COVID-19

Temporary Licenses: COVID-19

COVID-19 90-day complimentary licenses expire soon. Contact Avaya to avoid service disruptions.

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PLDS Partner Newsletter Archive

Business Partners can access all PLDS Newsletters by clicking here

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How to get PLDS Support

For all request types and issues, please contact Avaya IT regional numbers to raise a ticket.

Information on how to open a ticket can be found here


In addition, Authorized Partners can create Avaya IT tickets on-line


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Ask the Expert Calls

Ask the Expert calls are held the 3rd Tuesday of each month at noon ET. Details can be found here

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License Software Job Aids

Click on the Title below to access the content.

- Generate Temporary License Files in PLDS - License Job Aid
- ACSBI PLDS to SAP Comparison Report
- Avaya One Source Software Management Tool (Partners/Avaya only)
- Buy to Current Job Aid
- CM Suites Upgrade Path Mapping Job Aid

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How to Activate License Entitlements in Mid-Market Provisioning Portal - MMPP (Partners/Avaya only)
- Migrating and Upgrading Avaya Aura® Communication Manager 5 and Earlier from RFA to PLDS
- Moving License Entitlements Prior to or After Activation in Avaya PLDS
- PLDS Activated Hosts with Multiple Group Reports
- PLDS Downloads
- PLDS Identify License Hosts End-Customer Account
- PLDS Introduction
- PLDS Job Aid Rehosting to a New License Host
- PLDS License Activation
- PLDS License Deactivation
- PLDS License Removal Forms
- PLDS License Removal Process (Avaya only)
- PLDS License Removal Process (Partners only)
- PLDS Paid Upgrade
- PLDS Prepaid Upgrade
- PLDS Regenerating Licenses
- PLDS Reporting
- PLDS Search Entitlements
- PLDS Splitting License Entitlements
- PLDS Standard vs Service Mode for Partners (Partners/Avaya only)
- PLDS Tool Overview
- PLDS Transfer Entitlements (Partners/Avaya only)
- PLDS Transfer License Host (Partners/Avaya only)
- PLDS Upgrade Filters
- PLDS View Activation History
- Search for or Create an End Customer Account (Partners/Avaya only)
- Support End Date Job Aid
- Upgrading Different CM Suites-Editions
- Work with Licenses Using the Mid-Market Provisioning Portal - MMPP (Partners/Avaya only)
- Work With Reports in Avaya Intelligence and Avaya Software License Dashboard (Avaya only)

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