IT Help Contact Information for Customers and Authorized Business Partners


Doc ID:    PRCS100796
Version:    19.0
Status:    Published
Published date:    26 May 2015
Updated:    18 Jul 2019
Author:   
Pamela Hesketh
 

Abstract

Contact information for Customers and Authorized Business Partners for items not covered by the support.avaya.com website.

Body

To contact Avaya IT Help for issues NOT covered by the support.avaya.com website or Service Requests, please use the information below. 

All issues with Support site, SSO account, missing information from Users Account on Support site, PLDS, GRT, CAT, A1S, Avaya Learning, need  to be reported to Avaya IT.

Customers and Authorized Business Partners can open tickets at the OneCare Portal:  onecare.avaya.com

NOTE:  An Avaya SSO login is required to use the One Care Portal.  Please use a browser other than IE11.

Alternatively, Customers and Business Partners can open an IT ticket by calling these numbers:

 

 

 

- USA 1-866-AVAYA IT (+1-866-282-9248). 
- EMEA +44-1483-309800
- Canada and CALA countries without local numbers +1-720-444-0130
- Argentina: +54-11-4118-4901
- Brazil +55-11-5185-6700
- Colombia +57-1-638-4591
- Mexico +52-55-5278-7654
- APAC +65-6872-8700

Examples requiring OneCare Portal tickets include but are not limited to: SSO login issues, Sold To numbers not listed on your Avaya SSO profile, issues and error messages when trying to process requests in GRT, CAT, PLDS, A1S (included A1S registration), Avaya Learning certificates, etc.

Avaya IT does NOT handle technical issues for equipment and applications running on customers / BP premises. 

Additional Relevant Phrases

PRCS100796 ITSS - Avaya IT Service Support. Avaya support site access. SSO Account related issue. Avaya IT IT ticket creation

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