ITSS Help Contact Information for Customers and Authorized Business Partners

Doc ID:    PRCS100796
Version:    17.0
Status:    Published
Published date:    26 May 2015
Updated:    14 Nov 2018
Pamela Hesketh


Contact information for Customers and Authorized Business Partners for items not covered by the website.


To contact Avaya IT Help for issues NOT covered by the website or Service Requests, please use the information below. 

All issues with Support site, SSO account, missing information from Users Account on Support site, PLDS, GRT, CAT, A1S, Avaya Learning, have to be reported to Avaya IT.

Customers and Partners can call these numbers:

- USA 1-866-AVAYA IT (+1-866-282-9248). 
- EMEA +44-1483-309800
- Canada and CALA countries without local numbers +1-720-444-0130
- Argentina: +54-11-4118-4901
- Brazil +55-11-5185-6700
- Colombia +57-1-638-4591
- Mexico +52-55-5278-7654
- APAC +65-6872-8700

Authorized Business Partners can create tickets online at:

Examples requiring ITSS tickets include but are not limited to: SSO login issues, Sold To numbers not listed on your Avaya SSO profile, issues and error messages when trying to process requests in GRT, CAT, PLDS, A1S (included A1S registration), Avaya Learning certificates, etc.

Avaya IT does NOT handle tehcnical issues for equipment and applications running on customers / BP premises. 

Tickets related to the ITSS/PLDS issues can be also opened via the chat after a live conversation with an ITSS Agent on  One needs to click on the up-right icon “Chat with IT” for the chat to commence.  

Additional Relevant Phrases

PRCS100796 ITSS - Avaya IT Service Support. Avaya support site access. SSO Account related issue. Avaya IT IT ticket creation

Please rate this article

Avaya -- Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy