ITSS Help Contact Information for Customers and Authorized Business Partners [ITSS Registration]


Doc ID:    PRCS100796
Version:    10.0
Status:    Published
Published date:    26 May 2015
Updated:    04 May 2017
Author:   
Pamela Hesketh
 

Abstract

Contact information for Customers and Authorized Business Partners for items not covered by the support.avaya.com website.

Body

To contact ITSS Help for issues NOT covered by the support.avaya.com website or Service Requests, please use the information below. 

Note: Any issues with Support site or SSO account or missing information  from Users Account on Support site can be reported to  ITSS .

Customers and Partners can call using:

US: +1 866 282 9248
Canada and CALA: +1 720 444 0130
EMEA: +44 1483 309800
Germany: +49 69 7505 1234
APAC +65 6872 8700 

Authorized Business Partners can create tickets online at:  https://partner-itss.avaya.com

Examples requiring ITSS tickets include having a Sold To number not in your "Available" column added to your Avaya SSO profile, SSO userids locked, changing from an No Relationship user to a Business Partner, etc.  ITSS contact information CANNOT be used to open Service Requests for Technical Support.

Additional Relevant Phrases

PRCS100796 ITSS - Avaya IT Service Support. Avaya support site access.

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