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Policies & Legal

Policies and Legal

Avaya Copyright Agent

Avaya strives to protect the intellectual property of everyone and we require the same from our users. If you believe that your intellectual property may have been infringed upon through an improper posting please click on "Avaya Copyright Agent" and follow the instructions on how to get in touch with us.

Avaya Equipment Certification Policy

Helps ensure telecom equipment is in good operating condition. Certification verifies that your equipment meets environmental, technical and cosmetic requirements as well as minimal release standards.

Avaya Equipment Registration

Provides Avaya Authorized users with the latest information for registering equipment for their end-user Avaya customers.

Copyright Notices

Information identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to Avaya Products.

Emergency Procedures

Avaya stands ready to support your network security, business continuity, and disaster recovery needs during the regular course of business and especially during events that can seriously disrupt your communications when they are needed most.

Global Asset Recovery Policy

The purpose of this policy is to clearly state customer obligations and potential Avaya actions regarding the return of defective parts in a timely manner.

Intellectual Property Policy

Avaya Intellectual Property (IP) is a key strategic asset central to the value proposition of maintenance offers supported by both Avaya and our Channel Partners.

License Terms

Software License Terms and Maintenance Services Terms for Avaya Products.

Security Advisories

Avaya is committed to delivering secure reliable products and offerings. However, Avaya recognizes that security vulnerabilities will be identified after a product is launched. Avaya acknowledges these vulnerabilities by posting Avaya Security Advisories, where risk level is determined by Avaya's Security Vulnerability Classification Policy. Advisories are updated once a 3rd party patch, Avaya software patch or upgrade, or recommended mitigation action is available.

Support Advantage Supported Products List

The Avaya products eligible for Support Advantage and Upgrade Advantage coverage include the software listed in this table and the associated hardware on which the software resides.

Support Services Policies & Customer Service Descriptions

Avaya Client Services (ACS) Support Services policies applicable to End User Customers and Channel Partners and hNES Service Descriptions applicable to Customers.

Warranty & Product Lifecycle

Documents about Warranty and Product Lifecycle information.

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