ITSS Help Contact Information for Customers and Authorized Business Partners


Doc ID:    PRCS100796
Version:    15.0
Status:    Published
Published date:    26 May 2015
Updated:    28 Sep 2017
Author:   
Pamela Hesketh
 

Abstract

Contact information for Customers and Authorized Business Partners for items not covered by the support.avaya.com website.

Body

To contact Avaya IT Help for issues NOT covered by the support.avaya.com website or Service Requests, please use the information below. 

All issues with Support site, SSO account, missing information from Users Account on Support site, PLDS, GRT, CAT, A1S, Avaya Learning, have to be reported to Avaya IT.

Customers and Partners can call these numbers:

- USA 1-866-AVAYA IT (+1-866-282-9248). 
- EMEA +44-1483-309800
- Canada and CALA countries without local numbers +1-720-444-0130
- Argentina: +54-11-4118-4901
- Brazil +55-11-5185-6700
- Colombia +57-1-638-4591
- Mexico +52-55-5278-7654
- APAC +65-6872-8700

Authorized Business Partners can create tickets online at:  https://partner-itss.avaya.com

Examples requiring ITSS tickets include but are not limited to: SSO login issues, Sold To numbers not listed on your Avaya SSO profile, issues and error messages when trying to process requests in GRT, CAT, PLDS, A1S (included A1S registration), Avaya Learning certificates, etc.

Avaya IT does NOT handle tehcnical issues for equipment and applications running on Customers / BP premises. 

Additional Relevant Phrases

PRCS100796 ITSS - Avaya IT Service Support. Avaya support site access. SSO Account related issue. Avaya IT IT ticket creation

Avaya -- Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy