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Support Site Help

HelpCenter

Support Site Help

This page provides help links on the main topics of the support.avaya.com website. Here you will find links to:

  • Support Site Overviews
  • User Registration (SSO Login)
  • Product Registration through the Global Registration Tool
  • Product Licensing and Delivery System (Avaya PLDS)
  • Help with Service Request Creation and Management
  • Help with Parts Replacement Service Requests
  • Setting up Service Request Alerts
  • Tools
  • Contacting Avaya Support

Support Site Overviews

Visit the Avaya Support Website Overview Page to find videos and overviews that walk you through the features of the Services Website.
NOTE: We are in the process of updating the information and videos on this page - more to come soon.

User Registration (SSO Login)

Avaya Access Registration gives Customers and Partners the ability to establish a single secure ID and password to gain immediate access to Avaya applications and protected information. Most logins have to be approved by your Company Administrator.

Product Registration through the Global Registration Tool

Click here to find the Global Registration help pages.

There are several new Global Registration videos to assist with the product registration for IP Office R8.1:

Product Licensing and Delivery System (Avaya PLDS)

To report PLDS issues, contact the Avaya IT Helpdesk:

  • US: +1 866 282 9248 or +1-303-354-8999
  • EMEA: +44 1483 309800
  • Canada and CALA: +1 720 444 0130
  • APAC: +65 6872 8700
  • Germany: +49 69 7505 1234

**Authorized Partners can create Avaya IT tickets online.**

Help with Product Licensing and Delivery System (Avaya PLDS)

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License Software Job Aids

Help with Service Request Creation and Management

Find detailed help with the creation and management of your Service Requests

Help with Parts Replacement Service Requests

Find detailed help with the creation and management of your Parts Replacement Service Requests

Setting up Service Request Alerts

Avaya Global Services is providing customers and channel partners the ability to sign up to receive proactive notifications with up-to-date status information on trouble tickets and service requests related to your Avaya communication solutions. Get more information here

Tools

Access to additional Avaya Support Tools

Contact Avaya Support

Find contact information for Avaya Products, Heritage Nortel Products and other General Contacts based on your country-specific location. Contact Avaya Support can be found in the bottom navigation menu on each Support page under Help & Policies.

You are now leaving Avaya Support and entering the Avaya Learning website.

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This functionality is only available to customers and partners who are logged in. Please sign in now or Register using the Register Now! Link

Your SSO login does not have any Sold-To’s associated to it. To experience the features of Avaya's Support website, associate a Sold To to your SSO login, click here to learn how

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Your support registration has been received and is in the approval process. Your Company Administrator is reviewing your request in order to approve your login. You will receive a confirmation email upon approval. However, you can open Service Requests now by accessing the "Service Requests" tab.

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Tips for Searching Avaya Support


A good query consists of three things:

 Enclose exact words or phrases in double quotes. Include plus (+) to require words, minus (--) to exclude words, and OR between words. i.e. forwarding OR coverage + "all calls"-- remote

 

Don't include "special" characters in your search (i.e. &, <, >, *, $, / ,\, ....)

 

The more exact the phrases are to the actual title or string of text in a document, the better the results


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Welcome to the Avaya Support Website

Please visit the Terms of Use link to review how your support may change while using Web Chat, Web Talk and the Total Service Outage Button.

Explore your account information including assets, entitlements and contacts by visiting My Information> Explore Accounts

Videos and Tips on using the Avaya Support Website can be found here.

Use the Support by Product short-cut at the top of each page, and select your product and release to find the latest Product and Support Notices, the latest and top documentation, latest downloads, and the Top Solutions that agents are using to close customer tickets.

Login and leverage Ask Ava to get easy access to known solutions to your problems and to engage Avaya Live Agents through Web Chat.  We are set up for collaborating with you with screen sharing and Web Talk.

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Would you like to chat with one of our Support Agents?

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Ava and Web Chat functionality is only available to customers and partners who are logged in and have an active maintenance agreement.
This functionality is not available for Avaya Associates.
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Report Provisioning DoA Parts is only available to Avaya SSO users who are logged in and have Sold To's associated to their login.

To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator

Logistics / Shipping Claims is only available to Avaya SSO users who are logged in and have Sold To's associated to their login.

To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator

Make a hardware warranty claim is only available to Avaya SSO users who are logged in and have Sold To's associated to their login.

To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator

Distributor PDOA Upload is only available to Avaya Business Partners and Employees who are logged in and have Sold To's associated to their login.

To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator

Distributor functionality is only available to Employees or to Avaya Distributors who are logged on and have Sold To's associated to their login.

To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator

The Sold To for the criteria provided must be associated to your SSO login. To validate this, use the https://support.avaya.com/support/STLookup.action link.

If you do not have access to this Sold To, contact your Company Administrator

EMEA LFS Hardware Return is only available to Avaya Business Partners which belong to EMEA region

The SO / PO entered is either not valid or not associated with the Sold To provided.

Serial Number can not be same