This page provides help links on the main topics of the support.avaya.com website. Here you will find links to:
Visit the Avaya Support Website Overview Page to find videos and overviews that walk you through the features of the Services
Website.
NOTE: We are in the process of updating the information and videos on this page
- more to come soon.
Avaya Access Registration gives Customers and Partners the ability to establish a single secure ID and password to gain immediate access to Avaya applications and protected information. Most logins have to be approved by your Company Administrator.
Click here to find the Global Registration help pages.
There are several new Global Registration videos to assist with the product registration for IP Office R8.1:
To report PLDS issues, contact the Avaya IT Helpdesk:
**Authorized Partners can create Avaya IT tickets online.**
Help with Product Licensing and Delivery System (Avaya PLDS)
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License Software Job Aids |
Find detailed help with the creation and management of your Service Requests
Find detailed help with the creation and management of your Parts Replacement Service Requests
Avaya Global Services is providing customers and channel partners the ability to sign up to receive proactive notifications with up-to-date status information on trouble tickets and service requests related to your Avaya communication solutions. Get more information here
Access to additional Avaya Support Tools
Find contact information for Avaya Products, Heritage Nortel Products and other General Contacts based on your country-specific location. Contact Avaya Support can be found in the bottom navigation menu on each Support page under Help & Policies.
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A good query consists of three things:
Enclose exact words or phrases in double quotes. Include plus (+) to require words, minus (--) to exclude words, and OR between words. i.e. forwarding OR coverage + "all calls"-- remote
Don't include "special" characters in your search (i.e. &, <, >, *, $, / ,\, ....)
The more exact the phrases are to the actual title or string of text in a document, the better the results
Welcome to the Avaya Support Website
Please visit the Terms of Use link to review how your support may change while using Web Chat, Web Talk and the Total Service Outage Button.
Explore your account information including assets, entitlements and contacts by visiting My Information> Explore Accounts
Videos and Tips on using the Avaya Support Website can be found here.
Use the Support by Product short-cut at the top of each page, and select your product and release to find the latest Product and Support Notices, the latest and top documentation, latest downloads, and the Top Solutions that agents are using to close customer tickets.
Login and leverage Ask Ava to get easy access to known solutions to your problems and to engage Avaya Live Agents through Web Chat. We are set up for collaborating with you with screen sharing and Web Talk.
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Please use https://avaya.service-now.com for support requests.
Report Provisioning DoA Parts is only available to Avaya SSO users who are logged in and have Sold To's associated to their login.
To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator
Logistics / Shipping Claims is only available to Avaya SSO users who are logged in and have Sold To's associated to their login.
To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator
Make a hardware warranty claim is only available to Avaya SSO users who are logged in and have Sold To's associated to their login.
To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator
Distributor PDOA Upload is only available to Avaya Business Partners and Employees who are logged in and have Sold To's associated to their login.
To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator
Distributor functionality is only available to Employees or to Avaya Distributors who are logged on and have Sold To's associated to their login.
To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator
The Sold To for the criteria provided must be associated to your SSO login. To validate this, use the https://support.avaya.com/support/STLookup.action link.
If you do not have access to this Sold To, contact your Company Administrator
EMEA LFS Hardware Return is only available to Avaya Business Partners which belong to EMEA region
The SO / PO entered is either not valid or not associated with the Sold To provided.
Serial Number can not be same