CM: How to Block Incoming Calls from a Unique Specific Calling Number (ANI)


Doc ID    SOLN242830
Version:    12.0
Status:    Published
Published date:    02 Nov 2020
Created Date:    08 Jan 2014
Author:   
DIEGO SAYAGO
 

Details

How to block incoming calls from an unique specific calling number (ANI) in Communication Manager.

 

Customer may describe the issue as "Block incoming calls from an unique specific calling number"

See too KB - Doc ID:SOLN245024

Problem Clarification

User wants to restrict all incoming calls from a specific ANI, they are getting advertisement calls to all of their stations from that specific number which is 12622070094. calls hit the CM through ISDN PRI trunks.

Cause

CM does not have a native feature to do this, and a special configuration is needed to achieve it.
 

Solution

Solution is to utilize EC500 to restrict a specific number from calling anyone in your CM system, adding a dummy XMOBILE station (12002192009 in this case). The cellphone number will be the number you want to block calls from (12622070094 in this case) which can be any type of number, not only cellphone and the mapping mode "origination". Then, you need to assign to this dummy XMOBILE station a COR with Calling Party Restriction: origination. This is sytem wide however you can do it by trunk.

 

display station 12002192009                                     Page   1 of   4
                                     STATION

Extension: 12002192009                   Lock Messages? n               BCC: 0
     Type: XMOBILE                       Security Code:                  TN: 1
                                       Coverage Path 1:                 COR: 50
     Name: Block Number 262-207-0094   Coverage Path 2:                 COS: 1
                                       Hunt-to Station:
STATION OPTIONS
                                           Time of Day Lock Table:

            XMOBILE Type: EC500                  Message Lamp Ext: 12002192009
          Display Module? y                  Message Waiting Type: ICON
        Display Language: english               Length of Display: 12x3
    Mobility Trunk Group: ars
       Configuration Set: 1

 CELL PHONE NUMBER MAPPING
             Dial Prefix: 1
       Cell Phone Number: 2622070094
            Mapping Mode: origination

 


display station 12002192009                                     Page   2 of   4
                                     STATION
FEATURE OPTIONS
           LWC Reception: spe
          LWC Activation? y
  LWC Log External Calls? n
             CDR Privacy? n                               Data Restriction? n
                                                   Call Waiting Indication: y
                                              Att. Call Waiting Indication: y
   Bridged Call Alerting? y                      Distinctive Audible Alert? y
        Switchhook Flash? y

                                     Per Station CPN - Send Calling Number?
       Service Link Mode: as-needed
         Multimedia Mode: basic                    Audible Message Waiting? n
    MWI Served User Type:
              AUDIX Name:
                                                 Coverage After Forwarding? s
                                                   Multimedia Early Answer? n

  Emergency Location Ext: 12002192009

 


display station 12002192009                                     Page   3 of   4
                                     STATION


Bridged Appearance Origination Restriction? n

 

 

                              ENHANCED CALL FORWARDING
                                       Forwarded Destination         Active
 Unconditional For Internal Calls To:                                   n
                   External Calls To:                                   n
          Busy For Internal Calls To:                                   n
                   External Calls To:                                   n
      No Reply For Internal Calls To:                                   n
                   External Calls To:                                   n

            SAC/CF Override: n

 

 

display station 12002192009                                     Page   4 of   4
                                     STATION

 

 

 

 


ABBREVIATED DIALING
     List1:                    List2:                    List3:

HOT LINE DESTINATION
         Abbreviated Dialing List Number (From above 1, 2 or 3):
                                                      Dial Code:

     Line Appearance: call-appr
     Block Alerting if IP principal logged off? n

 

 


display cor 50                                                  Page   1 of  23
                              CLASS OF RESTRICTION

               COR Number: 50
          COR Description: Originate (Calling Party Restrict)

                      FRL: 3                                APLT? n
  Can Be Service Observed? n           Calling Party Restriction: origination
Can Be A Service Observer? n            Called Party Restriction: termination
        Time of Day Chart: 1       Forced Entry of Account Codes? n
         Priority Queuing? n                Direct Agent Calling? n
     Restriction Override: none       Facility Access Trunk Test? n
     Restricted Call List? n                 Can Change Coverage? n

            Access to MCT? y            Fully Restricted Service? n
Group II Category For MFC: 7            Hear VDN of Origin Annc.? n
         Send ANI for MFE? n             Add/Remove Agent Skills? n
            MF ANI Prefix:              Automatic Charge Display? n
Hear System Music on Hold? y   PASTE (Display PBX Data on Phone)? n
                        Can Be Picked Up By Directed Call Pickup? n
                                    Can Use Directed Call Pickup? n
                                    Group Controlled Restriction: inactive

 

 

 

display cor 50                                                  Page   2 of  23
                              CLASS OF RESTRICTION

                     MF Incoming Call Trace? n
               Brazil Collect Call Blocking? n
                     Block Transfer Display? n
Block Enhanced Conference/Transfer Displays? y
                     Remote Logout of Agent? n


 Station Lock COR: 50      TODSL Release Interval (hours):
                                   ASAI Uses Station Lock? n

 


      Station-Button Display of UUI IE Data? n
      Service Observing by Recording Device? n
              Can Force A Work State Change? n
            Work State Change Can Be Forced? n

 


display cor 50                                                  Page   3 of  23
                              CLASS OF RESTRICTION

                           ERASE 24XX/14XX USER DATA UPON
            Dissociate or unmerge this phone: none
           EMU login or logoff at this phone: none
            Mask CPN/NAME for Internal Calls? n

               SAC/CF Override by   Team Btn? n  Priority Call? n  Dialing? n
   SAC/CF Override Protection for   Team Btn? n  Priority Call? n  Dialing? n

 

                         one-X Server Access? y
Team Btn  Silent if Active? n  Priority Ring? n
Team Btn  Display Name? n      Pick Up by Going Off Hook? n

   Outgoing Trunk Disconnect Timer (minutes):
     Outgoing Trunk Alerting Timer (minutes):

 

 

display cor 50                                                  Page   4 of  23
                              CLASS OF RESTRICTION

CALLING PERMISSION (Enter "y" to grant permission to call specified COR)

  0? n      15? n      30? n      44? n      58? n      72? n      86? n
  1? n      16? n      31? n      45? n      59? n      73? n      87? n
  2? n      17? n      32? n      46? n      60? n      74? n      88? n
  3? n      18? n      33? n      47? n      61? n      75? n      89? n
  4? n      19? n      34? n      48? n      62? n      76? n      90? n
  5? n      20? n      35? n      49? n      63? n      77? n      91? n
  6? n      21? n      36? n      50? y      64? n      78? n      92? n
  7? n      22? n      37? n      51? n      65? n      79? n      93? n
  8? n      23? n      38? n      52? n      66? n      80? n      94? n
  9? n      24? n      39? n      53? n      67? n      81? n      95? n
 10? n      25? n      40? n      54? n      68? n      82? n      96? n
 11? n      26? n      41? n      55? n      69? n      83? n      97? n
 12? n      27? n      42? n      56? n      70? n      84? n      98? n
 13? n      28? n      43? n      57? n      71? n      85? n      99? n
 14? n      29? n


 

Attachment Description

How to block some numbers incoming trunk?

Additional Relevant Phrases

block incoming numbers block some numbers bloquer des appels entrants sur le CM We are using x mobile station to block calls, this has stopped working so we need to find a fix. inc-coming call handling treatment not working. Entries on trunk group validated but not operational

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