javax.telephony.callcenter
Interface AgentTerminalEvent

All Superinterfaces:

CallCenterEvent, Event, TerminalEvent

public interface AgentTerminalEvent

extends CallCenterEvent, TerminalEvent

The AgentTerminalEvent interface is the interface exposed for all events reported for the AgentTerminal interface. This interface extends the CallCenterEvent interface and the core TerminalEvent interface.

All AgentTerminalEvents are reported via the AgentTerminalListener interface, to objects registered as Listeners for the AgentTerminal associated with the Agent. Objects register as Listeners of AgentTerminalEvents by implementing the AgentTerminalListener interface and invoking Terminal.addListener.

The call center package reports state changes in Agents which are associated with AgentTerminal.

Each state change is reported via an AgentTerminalEvent. An AgentTerminalEVent carries an event ID which indicates which specific Agent state change occurred.

The state change indicated by a particular AgentTerminalEvent, indicated in turn by the ID value, may be determined by calling the Event.getID method on the event.

Since:

1.4

See Also:

Terminal, TerminalEvent, Agent, AgentTerminal

Field Summary

static int	AGENT_TERMINAL_BUSY This event ID indicates that an Agent has moved into the Agent.BUSY state.
static int	AGENT_TERMINAL_LOGGED_OFF This event ID indicates that an Agent has moved into the Agent.LOG_OFF state.
static int	AGENT_TERMINAL_LOGGED_ON This event ID indicates that an Agent has moved into the Agent.LOG_ON state.
static int	AGENT_TERMINAL_NOT_READY This event ID indicates that an Agent has moved into the Agent.NOT_READY state.
static int	AGENT_TERMINAL_READY This event ID indicates that an Agent has moved into the Agent.READY state.
static int	AGENT_TERMINAL_UNKNOWN This event ID indicates that an Agent has moved into the Agent.UNKNOWN state.
static int	AGENT_TERMINAL_WORK_NOT_READY This event ID indicates that an Agent has moved into the Agent.WORK_NOT_READY state.
static int	AGENT_TERMINAL_WORK_READY This event ID indicates that an Agent has moved into the Agent.WORK_READY state.

Fields inherited from interface javax.telephony.callcenter.CallCenterEvent

CAUSE_NO_AVAILABLE_AGENTS

Fields inherited from interface javax.telephony.Event

CAUSE_CALL_CANCELLED, CAUSE_DEST_NOT_OBTAINABLE, CAUSE_INCOMPATIBLE_DESTINATION, CAUSE_LOCKOUT, CAUSE_NETWORK_CONGESTION, CAUSE_NETWORK_NOT_OBTAINABLE, CAUSE_NEW_CALL, CAUSE_NORMAL, CAUSE_RESOURCES_NOT_AVAILABLE, CAUSE_SNAPSHOT, CAUSE_UNKNOWN

Fields inherited from interface javax.telephony.TerminalEvent

TERMINAL_EVENT_TRANSMISSION_ENDED

Method Summary

Agent

getAgent() Returns the Agent associated with the AgentTerminal.

Methods inherited from interface javax.telephony.callcenter.CallCenterEvent

getCallCenterCause

Methods inherited from interface javax.telephony.Event

getCause, getID, getMetaEvent, getSource

Methods inherited from interface javax.telephony.TerminalEvent

getTerminal

Field Detail

AGENT_TERMINAL_BUSY

public static final int AGENT_TERMINAL_BUSY

This event ID indicates that an Agent has moved into the Agent.BUSY state.

See Also:

Agent.BUSY, Constant Field Values

AGENT_TERMINAL_LOGGED_OFF

public static final int AGENT_TERMINAL_LOGGED_OFF

This event ID indicates that an Agent has moved into the Agent.LOG_OFF state.

See Also:

Agent.LOG_OUT, Constant Field Values

AGENT_TERMINAL_LOGGED_ON

public static final int AGENT_TERMINAL_LOGGED_ON

This event ID indicates that an Agent has moved into the Agent.LOG_ON state.

See Also:

Agent.LOG_IN, Constant Field Values

AGENT_TERMINAL_NOT_READY

public static final int AGENT_TERMINAL_NOT_READY

This event ID indicates that an Agent has moved into the Agent.NOT_READY state.

See Also:

Agent.NOT_READY, Constant Field Values

AGENT_TERMINAL_READY

public static final int AGENT_TERMINAL_READY

This event ID indicates that an Agent has moved into the Agent.READY state.

See Also:

Agent.READY, Constant Field Values

AGENT_TERMINAL_UNKNOWN

public static final int AGENT_TERMINAL_UNKNOWN

This event ID indicates that an Agent has moved into the Agent.UNKNOWN state.

See Also:

Agent.UNKNOWN, Constant Field Values

AGENT_TERMINAL_WORK_NOT_READY

public static final int AGENT_TERMINAL_WORK_NOT_READY

This event ID indicates that an Agent has moved into the Agent.WORK_NOT_READY state.

See Also:

Agent.WORK_NOT_READY, Constant Field Values

AGENT_TERMINAL_WORK_READY

public static final int AGENT_TERMINAL_WORK_READY

This event ID indicates that an Agent has moved into the Agent.WORK_READY state.

See Also:

Agent.WORK_READY, Constant Field Values

Method Detail

getAgent

public Agent getAgent()

Returns the Agent associated with the AgentTerminal.

Returns:

The associated Agent.