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ACDAddrBusyEv
interface indicates that an Agent has moved
into the Agent.BUSY
state.ACDAddrEv
interfaces is the base event for all events
pertaining to the ACDAddress
interface.ACDAddrLoggedOffEv
interface indicates that an Agent has
moved into the Agent.LOG_OFF
state.ACDAddrLoggedOnEv
interface indicates that an Agent has
moved into the Agent.LOG_ON
state.ACDAddrNotReadyEv
interface indicates that an Agent has
moved into the Agent.NOT_READY
state.ACDAddrReadyEv
interface indicates that an Agent has moved
into the Agent.READY
state.ACDAddrUnknownEv
interface indicates that an Agent has
moved into the Agent.UNKNOWN
state.ACDAddrWorkNotReadyEv
interface indicates that an Agent has
moved into the Agent.WORK_NOT_READY
state.ACDAddrWorkReadyEv
interface indicates that an Agent has
moved into the Agent.WORK_READY
state.ACDAddressEvent
interface is the interface exposed for all events
reported for the ACDAddress
interface.ACDAddressListener
interface reports all changes
that happen to the ACDAddress
object.ACDAddressObserver
interface reports all state changes in
the Agent
that are associated with the ACDAddress
as events.Agent.BUSY
state.
Agent.LOG_OUT
state.
Agent.LOG_IN
state.
Agent.NOT_READY
state.
Agent.READY
state.
Agent.UNKNOWN
state.
Agent.WORK_NOT_READY
state.
Agent.WORK_READY
state.
Call.ACTIVE
state indicates the Call has one or more
Connections, none of which are in the Connection.DISCONNECTED
state.
ADDRESS_EVENT_TRANSMISSION_ENDED
event indicates that the application
will no longer receive Address events on the instance of the
AddressListener
.
Agent.BUSY
state.
Agent.LOG_OFF
state.
Agent.LOG_ON
state.
Agent.NOT_READY
state.
Agent.READY
state.
Agent.UNKNOWN
state.
Agent.WORK_NOT_READY
state.
Agent.WORK_READY
state.
Connection.ALERTING
state implies that the Address is
being notified of an incoming call.
CallControlConnection.ALERTING
state has the same
definition as in the core package.
AddrEv
interface is the base interface for all Address-
related events.AddrObservationEndedEv
event indicates that the application
will no longer receive Address events on the instance of the
AddressObserver
.Address
object represents what we commonly think of as a "telephone
number".AddressCapabilities
interface represents the initial
capabilities interface for the Address.AddressEvent
interface is the base interface for
all Address-related events.AddressListener
interface reports all changes which happen
to the Address object.AddressObserver
interface reports all changes which happen
to the Address object.AgentTermBusyEv
interface indicates that an Agent has
moved into the Agent.BUSY
state.AgentTermEv
interfaces is the base event for all events
pertaining to the AgentTerminal
interface.AgentTermLoggedOffEv
interface indicates that an Agent has
moved into the Agent.LOG_OFF
state.AgentTermLoggedOnEv
interface indicates that an Agent has
moved into the Agent.LOG_IN
state.AgentTermNotReadyEv
interface indicates that an Agent has
moved into the Agent.NOT_READY
state.AgentTermReadyEv
interface indicates that an Agent has
moved into the Agent.READY
state.AgentTermUnknownEv
interface indicates that an Agent has
moved into the Agent.UNKNOWN
state.AgentTermWorkNotReadyEv
interface indicates that an Agent
has moved into the Agent.WORK_NOT_READY
state.AgentTermWorkReadyEv
interface indicates that an Agent has
moved into the Agent.WORK_READY
state.AgentTerminal
interface extends the core
Terminal
interface.AgentTerminalEvent
interface is the interface exposed for all events
reported for the AgentTerminal
interface.AgentTerminalListener
interface reports all changes
that happen to the AgentTerminal
object.AgentTerminalObserver
interface reports all state changes
in the Agent
that is associated with the
AgentTerminal
as events.acdAddressBusy
method is called to report that
the state of an Agent
associated with the ACDAddress
object
has changed to Agent.BUSY
.
acdAddressLoggedOff
method is called to report that
the state of an Agent
associated with the ACDAddress
object
has changed to Agent.LOG_OFF
.
acdAddressLoggedOn
method is called to report that
the state of an Agent
associated with the ACDAddress
object
has changed to Agent.LOG_ON
.
acdAddressNotReady
method is called to report that
the state of an Agent
associated with the ACDAddress
object
has changed to Agent.NOT_READY
.
acdAddressReady
method is called to report that
the state of an Agent
associated with the ACDAddress
object
has changed to Agent.READY
.
acdAddressUnknown
method is called to report that
the state of an Agent
associated with the ACDAddress
object
has changed to Agent.UNKNOWN
.
acdAddressWorkNotReady
method is called to report that
the state of an Agent
associated with the ACDAddress
object
has changed to Agent.WORK_NOT_READY
.
acdAddressWorkReady
method is called to report that
the state of an Agent
associated with the ACDAddress
object
has changed to Agent.WORK_READY
.
Agent
associated with this Terminal and is
logged into the ACDAddress
given as an argument.
Address.addCallObserver()
,
with the following exceptions:
MobileRadio
events.
CallControlAddress
.
CallControlAddress
.
ADDRESS_EVENT_TRANSMISSION_ENDED
event indicates that the application
will no longer receive Address events on the instance of the
AddressListener
.
CallControlAddress
.
addressPrivateData
method is called to report
that address platform-specific information has been sent.
agentTerminalBusy
method is called to report that
the state of an Agent
associated with the AgentTerminal
object
has changed to Agent.BUSY
.
agentTerminalLoggedOff
method is called to report that
the state of an Agent
associated with the AgentTerminal
object
has changed to Agent.LOG_OUT
.
agentTerminalLoggedOn
method is called to report that
the state of an Agent
associated with the AgentTerminal
object
has changed to Agent.LOG_IN
.
agentTerminalNotReady
method is called to report that
the state of an Agent
associated with the AgentTerminal
object
has changed to Agent.NOT_READY
.
agentTerminalReady
method is called to report that
the state of an Agent
associated with the AgentTerminal
object
has changed to Agent.READY
.
agentTerminalUnknown
method is called to report that
the state of an Agent
associated with the AgentTerminal
object
has changed to Agent.UNKNOWN
.
agentTerminalWorkNotReady
method is called to report that
the state of an Agent
associated with the AgentTerminal
object
has changed to Agent.WORK_NOT_READY
.
agentTerminalWorkReady
method is called to report that
the state of an Agent
associated with the AgentTerminal
object
has changed to Agent.WORK_READY
.
CallCenterCall
has changed.
CallControlTerminalConnection.BRIDGED
state indicates
that a Terminal is currently bridged into a Call.
Agent.BUSY
state indicates the Agent is not available
to service Calls because it is busy with another Call.
Connection
has moved into the Connection.INPROGRESS
state.
CALLCTL_ADDRESS_EVENT_DO_NOT_DISTURB
event indicates
that the state of the do not disturb feature has changed for the
Address
.
CALLCTL_ADDRESS_EVENT_FORWARD
event indicates
that the state of the forward feature has changed for the
Address
.
CALLCTL_ADDRESS_EVENT_MESSAGE_WAITING
event indicates
that the state of the message waiting feature has changed for the Address.
CALLCTL_CONNECTION_ALERTING
event indicates that
the state of the CallControlConnection
object has changed
to CallControlConnection.ALERTING
.
CALLCTL_CONNECTION_DIALING
event indicates that
the state of the CallControlConnection
object has changed
to CallControlConnection.DIALING
.
CALLCTL_CONNECTION_DISCONNECTED
event indicates that
the state of the CallControlConnection
object has changed to
CallControlConnection.DISCONNECTED
.
CALLCTL_CONNECTION_ESTABLISHED
event indicates that
the state of the CallControlConnection
object has changed to
CallControlConnection.ESTABLISHED
.
CALLCTL_CONNECTION_FAILED
event indicates that the
state of the CallControlConnection
object has changed to
CallControlConnection.FAILED
.
CALLCTL_CONNECTION_INITIATED
event indicates that the
state of the CallControlConnection
object has changed to
CallControlConnection.INITIATED
.
CALLCTL_CONNECTION_NETWORK_ALERTING
event indicates
that the state of the CallControlConnection
object has
changed to CallControlConnection.NETWORK_ALERTING
.
CALLCTL_CONNECTION_NETWORK_REACHED
event indicates that
the state of the CallControlConnection
object has changed
to CallControlConnection.NETWORK_REACHED
.
CALLCTL_CONNECTION_OFFERED
event indicates that the
state of the CallControlConnection
object has changed to
CallControlConnection.OFFERED
.
CALLCTL_CONNECTION_QUEUED
event indicates that the
state of the CallControlConnection
object has changed to
CallControlConnection.QUEUED
.
CALLCTL_CONNECTION_UNKNOWN
event indicates that the
state of the CallControlConnection
object has changed to
CallControlConnection.UNKNOWN
.
CALLCTL_TERMINAL_CONNECTION_BRIDGED
event indicates
that the state of the CallControlTerminalConnection
object
has changed to CallControlTerminalConnection.BRIDGED
.
CALLCTL_TERMINAL_CONNECTION_DROPPED
event indicates
that the state of the CallControlTerminalConnection
object
has changed to CallControlTerminalConnection.DROPPED
.
CALLCTL_TERMINAL_CONNECTION_HELD
event indicates
that the state of the CallControlTerminalConnection
object
has changed to CallControlTerminalConnection.HELD
.
CALLCTL_TERMINAL_CONNECTION_IN_USE
event indicates
that the state of the CallControlTerminalConnection
object
has changed to CallControlTerminalConnection.INUSE
.
CALLCTL_TERMINAL_CONNECTION_RINGING
event indicates
that the state of the CallControlTerminalConnection
object
has changed to CallControlTerminalConnection.RINGING
.
CALLCTL_TERMINAL_CONNECTION_TALKING
event indicates
that the state of the CallControlTerminalConnection
object
has changed to CallControlTerminalConnection.TALKING
.
CALLCTL_TERMINAL_CONNECTION_UNKNOWN
event indicates
that the state of the CallControlTerminalConnection
object
has changed to CallControlTerminalConnection.UNKNOWN
.
CALLCTL_TERMINAL_EVENT_DO_NOT_DISTURB
event indicates
that the state of the do not disturb feature has changed for the
CallControlTerminal
.
CALL_ACTIVE
event indicates that the state of the
Call object has changed to Call.ACTIVE
.
CallCentTrunkValidEv
has moved into the
CallCenterTrunk.VALID_TRUNK_INVALID
state.
CallCentTrunkValidEv
has moved into the
CallCenterTrunk.VALID_TRUNK
state.
CALL_EVENT_TRANSMISSION_ENDED
event indicates that the application
will no longer receive Call events on the instance of the
CallListener
.
CALL_INVALID
event indicates that the state of the
Call object has changed to Call.INVALID
.
MobileProvider.CAUSE_FORBIDDEN
cause indicates
the provider is in the restricted state because the current
network is forbidden i.e., emergency calls only.
MobileProvider.CAUSE_FORBIDDEN_ZONE
cause indicates
the provider is in the restricted state because the mobile phone
is currently in a forbidden regional zone i.e., only emergency
calls are allowed.
MobileProvider.CAUSE_ILLEGAL_MOBILE
indicates
there maybe a problem with mobile equipment ID information.
JtapiPeer.getProvider()
.
RouteSession.routeSelect()
method.
JtapiPeer.getProvider()
.
MobileProvider.CAUSE_NETWORK_NOT_SELECTED
value
indicates that currently no network is selected but networks
are available in the area.
MobileProvider.CAUSE_NORMAL
cause indicates
there is no cause.
MobileProvider.CAUSE_NO_NETWORK
value
indicates there is no cellular networks detected in the area.
RouteSession.routeSelect()
method.
MobileProvider.CAUSE_RADIO_OFF
cause
indicates that the radio is turned off.
MobileProvider.CAUSE_SEARHING
indicates
the implementation is searching for cellular networks.
Connection
state is incompatable with the
RouteSession
.
MobileProvider.CAUSE_SUSBSCRIPTION_ERROR
cause indicates the provider is in the restricted or in out_of_service
state because of a subscription related error.
MobileProvider.CAUSE_UNKNOWN
value
indicates the reason for state is not available or
is none of the above causes.
Connection.CONNECTED
state implies that a Connection and
its Address is actively part of a telephone call.
CONNECTION_ALERTING
event indicates that the state of the
Connection object has changed to Connection.ALERTING
.
CONNECTION_CONNECTED
event indicates that the state of the
Connection object has changed to Connection.CONNECTED
.
CONNECTION_CREATED
event indicates that a new Connection
object has been created.
CONNECTION_DISCONNECTED
event indicates that the state of
the Connection object has changed to Connection.DISCONNECTED
.
CONNECTION_FAILED
interface indicates that the state of the
Connection object has changed to Connection.FAILED
.
CONNECTION_IN_PROGRESS
event indicates that the state of the
Connection object has changed to Connection.IN_PROGRESS
.
CONNECTION_UNKNOWN
event indicates that the state of the
Connection object has changed to Connection.UNKNOWN
.
Call
object models a telephone call.Call.ACTIVE
.CallCapabilities
interface represents the initial
capabilities interface for the Call.CallCentCallAppDataEv
event interfaces indicates that the
application data associated with the Call has changed.CallCentCallEv
interface is the base event interface for
all call center package Call-related events.CallCentConnEv
is the base event interface for all call
center Connection events.CallCentConnInProgressEv
indicates that the Connection
has moved into the Connection.INPROGRESS
state.CallCentEv
interface is the base event interface for all
call center package events.CallCentTrunkEv
interface is the base event interface for
all CallCenterTrunk
-related events in the call center package.CallCentTrunkInvalidEv
interface indicates that a Trunk
has moved into the CallCenterTrunk.INVALID_TRUNK
state.CallCentTrunkValidEv
interface indicates that a Trunk has
moved into the CallCenterTrunk.VALID_TRUNK
state.CallCenterAddress
interface is the base Address interface
for the call center package.CallCenterCallEvent
interface is the interface exposed for all events
reported for the CallCenterCall
interface.CallCenterCallListener
interface extends the event
reporting of of the core CallListener
to include call center
related events.CallCenterCallObserver
interface extends the event
reporting of of the core CallObserver
to include call center
related events.CallCenterConnectionEvent
interface is the interface exposed for all events
reported for the CallCenterConnection
interface.CallCenterEvent
interface is the base event interface for all
call center package events.CallCenterProvider
interface extends the core
Provider
interface.CallCenterTrunk
-related state change events in the call center package.CallControlAddressCapabilities
interface extends the core
AddressCapabilities
interface.CallControlAddressEvent
interface is the base interface for
all callcontrol
package Address-related events.CallControlAddressListener
interface reports all changes
that happen to the CallControlAddress
object, reported as CallControlAddressEvent
s.CallControlAddressObserver
interface reports all events
for the CallControlAddress
interface.CallControlCallCapabilities
interface extends the core
CallCapabilities
interface.CallControlCallEvent
interface is the base interface for
all call control package Call-related events.CallControlCallListener
interface reports all changes to
the Call
object.CallControlCallObserver
interface reports all events for
the CallControlCall
interface.CallControlConnectionCapabilities
interface extends the
core ConnectionCapabilities
interface.CallControlConnectionEvent
interface is the base interface
for all callcontrol
package Connection-related events.CallControlConnectionListener
is an extension of
both the CallControlCallListener
and the
ConnectionListener
interfaces.CallControlEvent
is the base event for all events in the
callcontrol
package.CallControlForwarding
class represents a forwarding
instruction.CallControlTerminalCapabilities
interface extends the core
TerminalCapabilities
interface.CallControlTerminalConnectionCapabilities
interface
extends the core TerminalConnectionCapabilities
interface.CallControlTerminalConnectionEvent
interface is the base
event interface for all callcontrol
package
TerminalConnection-related events.CallControlTerminalConnectionListener
is an extension
of the both the CallControlConnectionListener
and the
TerminalConnectionListener
interfaces.CallControlTerminalEvent
interface is the base interface for
all callcontrol
package Terminal-related events.CallControlTerminalListener
interface reports all changes
that happen to the Terminal
object.CallControlTerminalObserver
interface reports all events
for the CallControlTerminal
interface.CallCtlAddrDoNotDisturbEv
interface indicates the state of
the do not disturb feature has changed for the Address.CallCtlAddrEv
interface is the base interface for all
call control package Address-related events.CallCtlAddrForwardEv
interface indicates the state of the
forward feature has changed for the Address.CallCtlAddrMessageWaitingEv
interface indicates the state
of the message waiting feature has changed for the Address.CallCtlCallEv
interface is the base interface for all call
control package Call-related events.CallCtlConnAlertingEv
interface indicates that the call
control package state of the Connection is now
CallControlConnection.ALERTING
.CallCtlConnDialingEv
interface indicates that the call
control package state of the Connection is now
CallControlConnection.DIALING
.CallCtlConnDisconnectedEv
interface indicates that the call
control package state of the Connection is now
CallControlConnection.DISCONNECTED
.CallCtlConnEstablishedEv
interface indicates that the call
control package state of the Connection is now
CallControlConnection.ESTABLISHED
.CallCtlConnEv
interface is the base interface for all call
control package Connection-related events.CallCtlConnFailedEv
interface indicates that the call
control package state of the Connection is now
CallControlConnection.FAILED
.CallCtlConnInitiatedEv
interface indicates that the call
control package state of the Connection is now
CallControlConnection.INITIATED
.CallCtlConnNetworkAlertingEv
interface indicates that the
call control package state of the Connection is now
CallControlConnection.NETWORK_ALERTING
.CallCtlConnNetworkReachedEv
interface indicates that the
call control package state of the Connection is now
CallControlConnection.NETWORK_REACHED
.CallCtlConnOfferedEv
interface indicates that the call
control package state of the Connection is now
CallControlConnection.OFFERING
.CallCtlConnQueuedEv
interface indicates that the call
control package state of the Connection is now
CallControlConnection.QUEUED
.CallCtlConnUnknownEv
interface indicates that the call
control package state of the Connection is now
CallControlConnection.UNKNOWN
.CallCtlEv
is the base event for all events in the call
control package.CallCtlTermConnBridgedEv
interface indicates that the
call control package state of the TerminalConnection is now
CallControlTerminalConnection.BRIDGED
.CallCtlTermConnDroppedEv
interface indicates that the
call control package state of the TerminalConnection is now
CallControlTerminalConnection.DROPPED
.CallCtlTermConnEv
interface is the base interface for all
call control package TerminalConnection-related events.CallCtlTermConnHeldEv
interface indicates that the call
control package state of the TerminalConnection is now
CallControlTerminalConnection.HELD
.CallCtlTermConnInUseEv
interface indicates that the
call control package state of the TerminalConnection is now
CallControlTerminalConnection.INUSE
.CallCtlTermConnRingingEv
interface indicates that the
call control package state of the TerminalConnection is now
CallControlTerminalConnection.RINGING
.CallCtlTermConnTalkingEv
interface indicates that the
call control package state of the TerminalConnection is now
CallControlTerminalConnection.TALKING
.CallCtlTermConnUnknownEv
interface indicates that the
call control package state of the TerminalConnection is now
CallControlTerminalConnection.UNKNOWN
.CallCtlTermDoNotDisturbEv
interface indicates the state of
the do not disturb feature has changed for the Terminal.CallCtlTermEv
interface is the base interface for all
call control package Terminal-related events.CallEv
interface is the base interface for all Call-related
events.CallEvent
interface is the base interface for
all Call-related events.CallInvalidEv
interface indicates that the state of the
Call object has changed to Call.INVALID
.CallListener
interface reports all changes to the Call object.CallObservationEndedEv
event indicates that the application
will no longer receive Call events on the instance of the
CallObserver
This interface extends the CallEv
interface and is reported on the CallObserver
interface.CallObserver
interface reports all changes which happen to
the Call object and all of the Connection and TerminalConnection objects
which are part of the Call.ConnAlertingEv
interface indicates that the state of the
Connection object has changed to Connection.ALERTING
.ConnConnectedEv
interface indicates that the state of the
Connection object has changed to Connection.CONNECTED
.ConnUnknownEv
interface indicates that a new Connection
object has been created.ConnDisconnectedEv
interface indicates that the state of
the Connection object has changed to Connection.DISCONNECTED
.ConnEv
interface is the base event interface for all
Connection-related events.ConnFailedEv
interface indicates that the state of the
Connection object has changed to Connection.FAILED
.ConnInProgressEv
interface indicates that the state of the
Connection object has changed to Connection.IN_PROGRESS
.ConnUnknownEv
interface indicates that the state of the
Connection object has changed to Connection.UNKNOWN
.Connection
represents a link (i.e. an association) between
a Call
object and an Address
object.ConnectionCapabilities
interface represents the initial
capabilities interface for the Connection.ConnectionEvent
interface is the base event interface for all
Connection-related events.CallListener
interface,
and reports state changes both of the Call and its Connections.callActive
method is called to indicate that
the state of the
Call object has changed to Call.ACTIVE
.
callEventTransmissionEnded
method is called to indicate that
the the application will no longer receive CallEvent events on the instance
of the CallListener
.
callInvalid
method is called to indicate that
the state of the
Call object has changed to Call.INVALID
.
callPrivateData
method is called to report
that call platform-specific information has sent.
TerminalConnection.answer()
, false otherwise.
Call.connect()
,
false otherwise.
Connection.disconnect()
perform a disconnect(), false
otherwise.
PrivateData.getPrivateData()
method is supported, false otherwise.
PrivateData.sendPrivateData()
method is supported, false otherwise.
PrivateData.setPrivateData()
method is supported, false otherwise.
connectionAlerting
method is called to report that the state of the
Connection object has changed to Connection.ALERTING
.
connectionAlerting
method is called to report that
the state of the CallControlConnection
object has changed to
CallControlConnection.ALERTING
.
connectionConnected
method is called to report that the state of the
Connection object has changed to Connection.CONNECTED
.
connectionCreated
method is called to report that a new Connection
object has been created.
connectionDialing
method is called to report that
the state of the CallControlConnection
object has changed to
CallControlConnection.DIALING
.
connectionDisconnected
method is called to report that the state of
the Connection object has changed to Connection.DISCONNECTED
.
connectionDisconnected
method is called to report that
the state of the CallControlConnection
object has changed to
CallControlConnection.DISCONNECTED
.
connectionEstablished
method is called to report that
the state of the CallControlConnection
object has changed to
CallControlConnection.ESTABLISHED
.
connectionFailed
method is called to report that the state of
the Connection object has changed to Connection.FAILED
.
connectionFailed
method is called to report that
the state of the CallControlConnection
object has changed to
CallControlConnection.FAILED
.
connectionInProgress
method is called to report that the state of
the Connection object has changed to Connection.IN_PROGRESS
.
connectionInitiated
method is called to report that
the state of the CallControlConnection
object has changed to
CallControlConnection.INITIATED
.
connectionNetworkAlerting
method is called to report that
the state of the CallControlConnection
object has changed to
CallControlConnection.NETWORK_ALERTING
.
connectionNetworkReached
method is called to report that
the state of the CallControlConnection
object has changed to
CallControlConnection.NETWORK_REACHED
.
connectionOffered
method is called to report that
the state of the CallControlConnection
object has changed to
CallControlConnection.OFFERED
.
connectionQueued
method is called to report that
the state of the CallControlConnection
object has changed
to CallControlConnection.QUEUED
.
connectionUnknown
method is called to report that the state of
the Connection object has changed to Connection.UNKNOWN
.
connectionUnknown
method is called to report that
the state of the CallControlConnection
object has changed to
CallControlConnection.UNKNOWN
.
CallControlConnection.DIALING
state indicates the
originating end of a telephone call has begun the process of dialing a
destination telephone address, but has not yet completed.
Connection.DISCONNECTED
state implies it is no longer
part of the telephone call, although its references to Call and Address
still remain valid.
CallControlConnection.DISCONNECTED
state has the same
definition as in the core package.
CallControlTerminalConnection.DROPPED
state has the same
definition as in the core package.
CallControlConnection.ESTABLISHED
state is similar to
that of Connection.CONNECTED
.
Event
interface is the parent of all JTAPI event interfaces.Connection.FAILED
state indicates that a Connection to
that end of the call has failed for some reason.
CallControlConnection.FAILED
state has the same
definition as in the core package.
ACDAddress
which this Agent is logged into.
ACDAddess(es)
associated at system administration
time with this ACDManagerAddress
.
ACDConnection
objects associated with this
ACDManagerConnection
.
ACDManagerAddess
associated at system
administration time with this ACDAddress
.
ACDManagerConnection
associated with this
ACDConnection
.
Agent
associated with the
ACDAddress
.
Agent
associated with the
AgentTerminal
.
Agent
associated with this event.
Agent
associated with the
AgentTerminal
.
AgentTerminal
from
which this Agent is logged in.
AgentTerminal
associated with this Agent and
which this Agent is logged into.
CallListeners
on this Call.
Component
instance.
ComponentGroup
instance.
getConnections()
method
is called.
MobileProvider
associated with this event.
CallObservers
on this Call.
Provider
object given a string
argument which
contains the desired service name.
ProviderListeners
associated with this Provider
object.
MobileRadio
startup state at boot.
RouteAddress
associated with this routing session
and the one for which the application has registered to route Calls for.
RouteAddress
that is associated with the
RouteSession
associated with this event.
RouteSession
associated with this event.
java.util.EventObject
).
CallCenterTrunk
associated with this event.
CallCenterTrunk
associated with this event.
CallCenterTrunks
currently being
used for this Call.
ITsapiProvider.TSAPI_IN_SERVICE<\CODE>.
- getTsapiState() -
Method in interface com.avaya.jtapi.tsapi.ITsapiProviderTsapiInitializingEvent
- Returns the Tsapi state associated with this event,
ITsapiProvider.INITIALIZING
.
- getTsapiState() -
Method in interface com.avaya.jtapi.tsapi.ITsapiProviderTsapiOutOfServiceEvent
- Returns the Tsapi state associated with this event,
ITsapiProvider.TSAPI_OUT_OF_SERVICE<\CODE>.
- getTsapiState() -
Method in interface com.avaya.jtapi.tsapi.ITsapiProviderTsapiShutdownEvent
- Returns the Tsapi state associated with this event,
ITsapiProvider.TSAPI_SHUTDOWN<\CODE>.
- getType() -
Method in class com.avaya.jtapi.tsapi.LookaheadInfo
- Type of interflow.
- getType() -
Method in class com.avaya.jtapi.tsapi.UserEnteredCode
- Returns the type of digits collected
- getType() -
Method in class javax.telephony.InvalidPartyException
- Returns the type of party.
- getType() -
Method in class javax.telephony.PrivilegeViolationException
- Returns the type of privilege which is not available.
- getType() -
Method in class javax.telephony.ResourceUnavailableException
- Returns the type of resource which was unavailable.
- getType() -
Method in interface javax.telephony.callcenter.CallCenterTrunk
- Returns the type of trunk.
- getType() -
Method in class javax.telephony.callcontrol.CallControlForwarding
- Returns the type of this forwarding instruction, either unconditionally,
upon no answer, or upon busy.
- getType() -
Method in interface javax.telephony.mobile.MobileProvider
- Returns the type of network/wireless service.
- getType() -
Method in interface javax.telephony.phone.ComponentGroup
- Returns the type of group, either HEAD_SET, HAND_SET, SPEAKER_PHONE,
PHONE_SET or OTHER.
- getTypeApproval() -
Method in interface javax.telephony.mobile.MobileTerminal
- Returns the type approval String.
- getUCID() -
Method in interface com.avaya.jtapi.tsapi.LucentV5CallInfo
- Get the Universal Call ID for this call.
- getUCID() -
Method in class com.avaya.jtapi.tsapi.V5OriginalCallInfo
- Get the Universal Call ID for this call.
- getUserEnteredCode() -
Method in interface com.avaya.jtapi.tsapi.LucentCallInfo
- Returns call prompting digits associated with the call event.
- getUserEnteredCode() -
Method in class com.avaya.jtapi.tsapi.OriginalCallInfo
- Get the original collected digits for this call.
- getUserToUserInfo() -
Method in interface com.avaya.jtapi.tsapi.LucentCallInfo
- Returns user-to-user information associated with the call event.
- getUserToUserInfo() -
Method in class com.avaya.jtapi.tsapi.OriginalCallInfo
- Get the original user-to-user information for this call.
- getVendor() -
Method in interface com.avaya.jtapi.tsapi.ITsapiProvider
- Returns the data vendor name.
- getVendorVersion() -
Method in interface com.avaya.jtapi.tsapi.ITsapiProvider
- Returns the negotiated vendor data version.
- getVolume() -
Method in interface javax.telephony.phone.PhoneSpeaker
- Returns the volume of the speaker.
- getVolume() -
Method in interface javax.telephony.phone.PhoneTerminalEvent
- Returns the volume of the ringer or speaker (depending on event).
- getVolume() -
Method in interface javax.telephony.phone.events.RingerVolumeEv
- Returns the volume of the ringer.
- getVolume() -
Method in interface javax.telephony.phone.events.SpeakerVolumeEv
- Returns the volume of the speaker.
CallControlTerminalConnection.HELD
state indicates that
a Terminal is part of a Call, but is on hold.
Call.IDLE
state indicates the Call has zero Connections.
Connection.IDLE
state is the initial state for all new
Connections.
CallControlConnection.IDLE
state has the same definition
as in the core package.
CallControlTerminalConnection.IDLE
state has the same
definition as in the core package.
CallControlConnection.INITIATED
state indicates the
originating end of a telephone call has begun the process of placing a
telephone call, but the dialing of the destination telephone address has
not yet begun.
Connection.INPROGRESS
state implies that the Connection,
which represents the destination end of a telephone call, is in the
process of contacting the destination side.
CallControlTerminalConnection.INUSE
state indicates that
a Terminal is part of a Call, but is not active.
Call.INVALID
state indicates the Call has lost all of
its connections - that is, all of its associated Connection objects have moved
into the Connection.DISCONNECTED
state and are no longer
associated with the Call.
InvalidArgumentException
indicates an argument passed to the method is
invalid.InvalidPartyException
indicates that a party given as an argument to the
method call was invalid.InvalidStateException
indicates the current state of an object involved
in the method invocation does not meet the acceptable pre-conditions for
the method.JtapiPeer
interface represents a vendor's particular
implementation of the Java Telephony API.JtapiPeerFactory
class is a class by which applications
obtain a Provider object.JtapiPeerUnavailableException
indicates that the JtapiPeer
(that is, a particular implementation of JTAPI)
is unavailable on the current system.Agent.LOG_IN
state indicates that an Agent, which is
associated with an AgentTerminal
is logged into an
ACDAddress
.
Agent.LOG_OUT
state indicates the Agent has logged out of
an ACDAddress
.
CallCenterCall.MIN_RINGS
constant defines the minimum
number of rings which the application may specify for the destination end
before a predictive telephone call is classified as "no answer".
CallCenterCall.MIN_RINGS
constant defines the minimum
number of rings which the application may specify for the destination end
before a predictive telephone call is classified as "no answer".
MobileProvider
network change.
MobileProvider
no network situation.
MULTICALL_META_MERGE_ENDED
event indicates that
calls have merged, and that all state change events resulting from
this merge have been reported.
MULTICALL_META_MERGE_STARTED
event indicates that
calls are merging, and events will follow which indicate the changes to those calls.
MULTICALL_META_TRANSFER_ENDED
event indicates that
a transfer has completed, and that all state change events resulting from
this transfer have been reported.
MULTICALL_META_TRANSFER_STARTED
event indicates that
a transfer is occurring, and events will follow which indicate the changes to the affected calls.
MetaEvent
interface is the base interface for
all JTAPI Meta events.MethodNotSupportedException
indicates that the method which was invoked
is not supported by the implementation.MobileAddress
interface represents what we commonly think of as a "telephone
number." In the mobile world, the telephone number depends of the
subscription and so often of the SIM card.MobileNetwork
interface represents an actual cellular network.MobileProvider
represents the telephony software-entity that interfaces
with a wireless subsystem.MobileProviderEvent
interface is the interface for
all mobileprovider events.MobileProviderListener
interface reports all changes
which happen to the MobileProvider object.MobileRadio
interface is used for
simple radio management capabilities (turning on and off), if
the platform supports it.MobileRadioEvent
class is the listener event
class for all radio state change events.MobileRadioListener
interface reports all changes which happen to
the MobileRadio object.MobileTerminal
represents a physical hardware endpoint
connected to a wireless telephony domain.MultiCallMetaEvent
interface is the base interface for
all multiple-call Call Meta events (multi-call MetaEvent).CallControlConnection.NETWORK_ALERTING
state indicates
that an outgoing telephone call is alerting at the destination end, which
was previously only known to have reached the network.
CallControlConnection.NETWORK_REACHED
state indicates
that an outgoing telephone call has reached the network.
Agent.NOT_READY
state indicates the Agent is not
available to handle Calls because it is busy with other non-call servicing
related tasks.
NetworkSelection
interface provides the specific list based services.CallControlConnection.OFFERED
state indicates than an
incoming call is being offered to the Address associated with the
Connection.
PHONE_TERMINAL_BUTTON_INFO_EVENT
event indicates
that the information associated with a button component has changed.
PHONE_TERMINAL_BUTTON_PRESS_EVENT
event indicates
that a button component has been pressed.
PHONE_TERMINAL_BUTTON_PRESS_THRESHOLD_EXCEEDED_EVENT
event indicates
that the indicated button has been pressed for longer than the
requested time threshold.
PHONE_TERMINAL_DISPLAY_UPDATE_EVENT
event indicates
that the contents of the display component has changed.
PHONE_TERMINAL_HOOKSWITCH_STATE_EVENT
event indicates
that the state of the hookswitch component has changed.
PHONE_TERMINAL_LAMP_MODE_EVENT
event indicates
that the mode of the PhoneLamp
has changed.
PHONE_TERMINAL_LAMP_MODE_EVENT
event indicates
that the gain of a PhoneMicrophone
component has changed.
PHONE_TERMINAL_RINGER_PATTERN_EVENT
event indicates
that the pattern of a ringer component has changed.
PHONE_TERMINAL_RINGER_VOLUME_EVENT
event indicates
that the volume of a ringer component has changed.
PHONE_TERMINAL_SPEAKER_VOLUME_EVENT
event indicates
that the volume of a speaker component has changed.
PRIVATE_DATA_ADDRESS_EVENT
event sends platform-specific
information to an PrivateDataAddressListener
.
PRIVATE_DATA_ADDRESS_EVENT
event sends platform-specific
information to an PrivateDataAddressListener
.
PRIVATE_DATA_ADDRESS_EVENT
event sends platform-specific
information to an PrivateDataAddressListener
.
PRIVATE_DATA_ADDRESS_EVENT
event sends platform-specific
information to an PrivateDataAddressListener
.
PROVIDER_EVENT_TRANSMISSION_ENDED
event indicates that the application
will no longer receive Provider events on the instance of the
ProviderListener
.
PROVIDER_IN_SERVICE
interface indicates that the state of the
Provider object has changed to Provider.IN_SERVICE
.
PROVIDER_OUT_OF_SERVICE
interface indicates that the state of
the Provider object has changed to Provider.OUT_OF_SERVICE
.
MobileProvider
state change for restricted network service.
PROVIDER_SHUTDOWN
interface indicates that the state of the
Provider object has changed to Provider.SHUTDOWN
.
PhoneTerminalEvent
is the base event for all events in
the phone
package.PhoneTerminalListener
interface reports all changes
that happen to the phone components.PlatformException
indicates an implementation-specific exception.PrivateAddrEv
interface sends platform-specific event
information to an AddressObserver
.PrivateCallEv
interface sends platform-specific event
information to a CallObserver
.PrivateDataAddressListener
interface reports the receipt
of platform-specific address information.PrivateDataCallListener
interface reports the receipt
of platform-specific call information.PrivateDataCapabilities
interface is the capabilities
interface for the PrivateData
interface.PrivateDataEvent
interface is the base event for all events
in the privatedata
package.PrivateDataProviderListener
interface reports the receipt
of platform-specific provider information.PrivateDataTerminalListener
interface reports the receipt
of platform-specific terminal information.PrivateProvEv
interface sends platform-specific event
information to a ProviderObserver
.PrivateTermEv
interface sends platform-specific event
information to a TerminalObserver
.PrivilegeViolationException
indicates that an action pertaining to a
certain object failed because the application did not have the proper
security permissions to execute that command.ProvEv
interface is the base interface for all Provider-
related events.ProvInServiceEv
interface indicates that the state of the
Provider object has changed to Provider.IN_SERVICE
.ProvObservationEndedEv
event indicates that the application
will no longer receive Provider events on the instance of the
ProviderObserver
.ProvOutOfServiceEv
interface indicates that the state of
the Provider object has changed to Provider.OUT_OF_SERVICE
.ProvShutdownEv
interface indicates that the state of the
Provider object has changed to Provider.SHUTDOWN
.Provider
represents the telephony software-entity that interfaces with a
telephony subsystem.ProviderCapabilities
interface represents the initial
capabilities interface for the Provider.ProviderEvent
interface is the base interface for all Provider
related events.ProviderListener
interface reports all changes which happen
to the Provider object.ProviderObserver
interface reports all changes which happen
to the Provider object.ProviderUnavailableException
indicates that the Provider is currently
not available to the application.providerEventTransmissionEnded
method is called to indicate
that the application will no longer receive Provider events on the instance of the
ProviderListener
.
providerInService
method is called to indicate
that the state of the Provider object has changed
to Provider.IN_SERVICE
.
providerOutOfService
method is called to indicate
that the state of
the Provider object has changed to Provider.OUT_OF_SERVICE
.
providerPrivateData
method is called to report
that terminal platform-specific information has sent.
providerShutdown
method is called to indicate that the state of the
Provider object has changed to Provider.SHUTDOWN
.
CallControlConnection.QUEUED
state indicates that a
Connection is queued at the particular Address associated with the
Connection.
Agent.READY
state indicates the Agent is available to
service Calls.
MobileProvider.RESTRICTED_SERVICE
state indicates a
MobileProvider services are restricted because of missing user
subscription or invalid/missing password such as four-digit PIN-code.
RouteSession.RE_ROUTE
state indicates that an application
has been requested to select another destination for the Call.
CallControlTerminalConnection.RINGING
state has the same
definition as in the core package.
RouteSession.ROUTE
state indicates that an application
has been requested to route a Call.
RouteSession.ROUTE_CALLBACK_ENDED
state indicates that
all RouteCallback
objects have been removed from this routing
session.
RouteSession.ROUTE_END
state indicates that the routing
of a Call has terminated.
RouteSession.ROUTE_USED
state indicates that a
destination has been selected for a Call.
ReRouteEvent
event interface indicates the
RouteSession
interface has moved into the
RouteSession.RE_ROUTE
state and the Provider is requesting the
application select another route for a Call.ResourceUnavailableException
indicates that a resource inside the
system in not available to complete an operation.RouteAddress
interface extends the core
Address
interface and add methods to allow applications the
ability to select destinations for calls coming into this Address.RouteCallback
interface is used by applications to receive
routing requests for a particular RouteSession
.RouteCallbackEndedEvent
event interface indicates the
RouteSession
interface has moved into the
RouteSession.ROUTE_CALLBACK_ENDED
state and the registration of
a routing callback has ended.RouteEndEvent
event interface indicates the
RouteSession
interface has moved into the
RouteSession.ROUTE_END
state and the routing of the Call has
terminated.RouteEvent
event interface indicates the
RouteSession
interface has moved into the
RouteSession.ROUTE
state and the Provider is requesting the
application route a Call.RouteSessionEvent
interface is the base event interface
for all events pertaining to the RouteSession
interface.RouteUsedEvent
event interface indicates the
RouteSession
interface has moved into the
RouteSession.ROUTE_USED
state and the Call has terminated at
a destination as a result of routing by the application.Agent
from this
AgentTerminal
.
MobileRadio
.
SINGLECALL_META_PROGRESS_ENDED
event indicates that
the current call in the telephony platform has changed state,
and all the events that were associated with that change have now been reported.
SINGLECALL_META_PROGRESS_STARTED
event indicates that
the current call in the telephony platform has changed state,
and events will follow which indicate the changes to this call.
SINGLECALL_META_SNAPSHOT_ENDED
event indicates that
the JTAPI implementation has finished reporting a set of simulated state changes
that in effect construct the current state of the call.
SINGLECALL_META_SNAPSHOT_STARTED
event indicates that
the JTAPI implementation is reporting to the application the current state of the call
on the associated telephony platform, by reporting a set of simulated state changes
that in effect construct the current state of the call.
SingleCallMetaEvent
interface is the base interface for
all single-call Call Meta events.MobileRadio
startup state at boot.
CallControlTerminalConnection.TALKING
state indicates
that a Terminal is actively part of a Call, is typically "off-hook", and the
party is communicating on the telephone call.
TERMINAL_CONNECTION_ACTIVE
event indicates that the state of
the TerminalConnection object has changed to
TerminalConnection.ACTIVE
.
TERMINAL_CONNECTION_DROPPED
event indicates that a new
TerminalConnection object has been created.
TERMINAL_CONNECTION_DROPPED
event indicates that the state of
the TerminalConnection object has changed to
TerminalConnection.DROPPED
.
TERMINAL_CONNECTION_PASSIVE
event indicates that the state of
the TerminalConnection object has changed to
TerminalConnection.PASSIVE
.
TERMINAL_CONNECTION_RINGING
event indicates that the state of
the TerminalConnection object has changed to
TerminalConnection.RINGING
.
TERMINAL_CONNECTION_UNKNOWN
event indicates that the state of
the TerminalConnection object has changed to
TerminalConnection.UNKNOWN
.
TERMINAL_EVENT_TRANSMISSION_ENDED
event indicates that the application
will no longer receive Terminal events on the instance of the
TerminalListener
.
ITsapiProvider.TSAPI_OUT_OF_SERVICE
and ITsapiProvider.TSAPI_INITIALIZING
states
map to the core JTAPI Provider.OUT_OF_SERVICE
state.
ITsapiProvider.TSAPI_IN_SERVICE
state maps to the core JTAPI Provider.IN_SERVICE
state.
ITsapiProvider.TSAPI_OUT_OF_SERVICE
and ITsapiProvider.TSAPI_INITIALIZING
states
map to the core JTAPI Provider.OUT_OF_SERVICE
state.
ITsapiProvider.TSAPI_SHUTDOWN
state maps to the core JTAPI Provider.SHUTDOWN
state.
TermConnActiveEv
interface indicates that the state of
the TerminalConnection object has changed to
TerminalConnection.ACTIVE
.TermConnDroppedEv
interface indicates that a new
TerminalConnection object has been created.TermConnDroppedEv
interface indicates that the state of
the TerminalConnection object has changed to
TerminalConnection.DROPPED
.TermConnEv
interface is the base event interface for all
TerminalConnection-related events.TermConnPassiveEv
interface indicates that the state of
the TerminalConnection object has changed to
TerminalConnection.PASSIVE
.TermConnRingingEv
interface indicates that the state of
the TerminalConnection object has changed to
TerminalConnection.RINGING
.TermConnUnknownEv
interface indicates that the state of
the TerminalConnection object has changed to
TerminalConnection.UNKNOWN
.TermEv
interface is the base interface for all
Terminal-related events.TermObservationEndedEv
event indicates that the application
will no longer receive Terminal events on the instance of the
TerminalObserver
This interface extends the TermEv
interface and is reported on the TerminalObserver
interface.Terminal
represents a physical hardware endpoint connected to the
telephony domain.TerminalCapabilities
interface represents the initial
capabilities interface for the Terminal.TerminalConnection
represents the relationship between a Connection and
a Terminal.TerminalConnectionCapabilities
interface represents the
initial capabilities interface for the TerminalConnection.TerminalConnectionEvent
interface is the base event interface for all
TerminalConnection-related events.ConnectionListener
interface,
and reports state changes of the Call, its Connections and its TerminalConnections.TerminalEvent
interface is the base interface for all Terminal-
related events.TerminalListener
interface reports all changes which happen
to the Terminal object.TerminalObserver
interface reports all changes which happen
to the Terminal object.terminalButtonInfoChanged
method is called to report
that the information associated with a button component has changed.
terminalButtonPressThresholdExceeded
method is called to report
that a button was held longer than the threshold set with method
PhoneButton.setButtonPressThreshold(int threshold)
.
terminalButtonPressed
method is called to report
that a button component has been pressed.
terminalConnectionActive
method is called to report that the state of the
TerminalConnection object has changed to TerminalConnection.ACTIVE
.
terminalConnectionBridged
method is called to report
that the state of the CallControlTerminalConnection
object
has changed to CallControlTerminalConnection.BRIDGED
.
terminalConnectionCreated
method is called to report that a new
TerminalConnection object has been created.
terminalConnectionDropped
method is called to report that the state of the
TerminalConnection object has changed to TerminalConnection.DROPPED
.
terminalConnectionDropped
method is called to report
that the state of the CallControlTerminalConnection
object
has changed to CallControlTerminalConnection.DROPPED
.
terminalConnectionHeld
method is called to report that
the state of the CallControlTerminalConnection
object has
changed to CallControlTerminalConnection.HELD
.
terminalConnectionInUse
method is called to report that
the state of the CallControlTerminalConnection
object has
changed to CallControlTerminalConnection.INUSE
.
terminalConnectionPassive
method is called to report that the state of the
TerminalConnection object has changed to TerminalConnection.PASSIVE
.
terminalConnectionRinging
method is called to report that the state of the
TerminalConnection object has changed to TerminalConnection.RINGING
.
terminalConnectionRinging
method is called to report that
the state of the CallControlTerminalConnection
object has
changed to CallControlTerminalConnection.RINGING
.
terminalConnectionTalking
method is called to report that
the state of the CallControlTerminalConnection
object has
changed to CallControlTerminalConnection.TALKING
.
terminalConnectionUnknown
method is called to report that the state of the
TerminalConnection object has changed to TerminalConnection.UNKNOWN
.
terminalConnectionUnknown
method is called to report that
the state of the CallControlTerminalConnection
object has
changed to CallControlTerminalConnection.UNKNOWN
.
terminalDispalyUpdated
method is called to report
that the contents of the display component has changed.
terminalDoNotDisturb
method is called to report that
the state of the do not disturb feature has changed for the
Terminal
.
terminalHookswitchStateChanged
method is called to report
that the state of the hookswitch component has changed.
terminalLampModeChanged
method is called to report
that the mode of the PhoneLamp
has changed.
terminalListenerEnded
event indicates that the application
will no longer receive Terminal events on the instance of the
TerminalListener
.
terminalMicrophoneGaineChanged
method is called to report
that the gain of a PhoneMicrophone
component has changed.
terminalPrivateData
method is called to report
that terminal platform-specific information has sent.
terminalRingerPatternChanged
method is called to report
that the pattern of a PhoneRinger
component has changed.
terminalRingerVolumeChanged
method is called to report
that the volume of a PhoneRinger
component has changed.
terminalSpeakerVolumeChanged
method is called to report
that the volume of a PhoneSpeaker
component has changed.
CallCenterTrunk
object associated
with this CallCenterCall
, has
changed to the CallCenterTrunk.VALID_TRUNK
state.
CallCenterTrunk
object associated
with this CallCenterCall
, has
changed to the CallCenterTrunk.INVALID_TRUNK
state.
Connection.UNKNOWN
state implies that the implementation
is unable to determine the current state of the Connection.
Agent.UNKNOWN
state indicates the state of the Agent is
currently not known.
CallControlConnection.UNKNOWN
state has the same
definition as in the core package.
CallControlTerminalConnection.UNKNOWN
state has the same
definition as in the core package.
Agent.WORK_NOT_READY
state indicates the Agent is not
available to service Calls because it is busy with other call-servicing
related tasks.
Agent.WORK_READY
state indicates the Agent is available
to service Calls and is also performing other call-servicing related
tasks.
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