javax.telephony.callcenter.capabilities
Interface ACDAddressCapabilities

All Superinterfaces:

AddressCapabilities

public interface ACDAddressCapabilities

extends AddressCapabilities

The ACDAddressCapabilities interface extends the AddressCapabilities interface to add capabilities methods for the ACDAddress interface. Applications query these methods to find out what actions are possible on the ACDAddress interface.

Method Summary

boolean	canGetACDManagerAddress() This method returns true if the method getACDManagerAddress on the ACDAddress interface is supported.
boolean	canGetLoggedOnAgents() This method returns true if the method getLoggedOnAgents on the ACDAddress interface is supported.
boolean	canGetNumberQueued() This method returns true if the method getNumberQueued on the ACDAddress interface is supported.
boolean	canGetOldestCallQueued() This method returns true if the method getOldestCallQueued on the ACDAddress interface is supported.
boolean	canGetQueueWaitTime() This method returns true if the method getQueueWaitTime on the ACDAddress interface is supported.
boolean	canGetRelativeQueueLoad() This method returns true if the method getRelativeQueueLoad on the ACDAddress interface is supported.

Methods inherited from interface javax.telephony.capabilities.AddressCapabilities

isObservable

Method Detail

canGetLoggedOnAgents

public boolean canGetLoggedOnAgents()

This method returns true if the method getLoggedOnAgents on the ACDAddress interface is supported.

Returns:

True if the method getLoggedOnAgents on the ACDAddress interface is supported.

canGetNumberQueued

public boolean canGetNumberQueued()

This method returns true if the method getNumberQueued on the ACDAddress interface is supported.

Returns:

True if the method getNumberQueued on the ACDAddress interface is supported.

canGetOldestCallQueued

public boolean canGetOldestCallQueued()

This method returns true if the method getOldestCallQueued on the ACDAddress interface is supported.

Returns:

True if the method getOldestCallQueued on the ACDAddress interface is supported.

canGetRelativeQueueLoad

public boolean canGetRelativeQueueLoad()

This method returns true if the method getRelativeQueueLoad on the ACDAddress interface is supported.

Returns:

True if the method getRelativeQueueLoad on the ACDAddress interface is supported.

canGetQueueWaitTime

public boolean canGetQueueWaitTime()

This method returns true if the method getQueueWaitTime on the ACDAddress interface is supported.

Returns:

True if the method getQueueWaitTime on the ACDAddress interface is supported.

canGetACDManagerAddress

public boolean canGetACDManagerAddress()

This method returns true if the method getACDManagerAddress on the ACDAddress interface is supported.

Returns:

True if the method getACDManagerAddress on the ACDAddress interface is supported.