DB010

Alarm level

Critical.

Description

The ORACLE database interface process (ORALDB) failed to initialize itself after the voice system was started. The process will continue to respawn as long as the voice system is running. Services assigned to channels will not be able to access the database being referenced by the Source of this message. The database may be remote or local.

Application functionality may be severely impaired.

Repair procedure

The steps that follow are suggestions. For assistance, contact your database administrator or database vendor.

To resolve the problem:

1. Determine whether the database being accessed is a local or a remote database by checking the Source field of the message.
2. If the database is remote, check the ORACLE network.
3. If the problem persists, take the following actions:
1. Stop the voice system.
2. Stop the database system.
3. Start the database system.
4. If the database system cannot be started due to file corruption, restore the database directory from the system backup files.
5. Start the voice system.
4. If the problem persists, reboot the system.

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