Call function

Capability

Announce

Speaks a message to a caller. Up to 15 phrases, values, or lines of text (from Text-to-Speech) may be played in succession in a single Announcement node.

Answer

Answers a call (take a line off-hook). This can be accomplished through the tic('a') script instruction or the Answer Call node.

Blind Transfer

Transfers a call and then drop control without monitoring success of the transfer. Transfers are accomplished through tic script instructions (with several different options) or the Transfer Call node with the Blind Transfer option.

Call Bridge

Places an outbound call to a third party and maintains the connection while the caller interacts with the third party. When the third party hangs up, the script continues with the next action step. The call bridge feature is used most often when call transfer is not available on the PBX or from the central office. Only intra-board bridging is supported on Avaya IR. Call bridging is accomplished through the hbridge script instruction or the Call_Bridge external function.

Converse Vector Step

Maintains control of a call while callers have access to announcements and transaction processing as they wait in queue. The converse vector step supports the DEFINITY ECS call vectoring (routing) feature where the switch retains control of vector processing in the system environment. Converse vector step is accomplished through the Conv_data external function.

Disconnect

Disconnects or hangs up the system from the caller. Disconnecting the call does not stop the execution of the application script. An application terminates execution when it reaches a Quit instruction. Disconnect is accomplished through the tic(`h') script instruction or the Disconnect node.

Intelligent Transfer

Transfers a call and stays on the line to monitor success of the transfer. Intelligent transfers are accomplished through the tic script instructions (with several different options) or the Transfer Call node with the Intelligent Transfer option.

Originate

Makes an outgoing call. Calls can be originated with the Make_Call external function.

Simple CCA

Classifies the disposition of originated and transferred calls. Some of the dispositions include busy, answered, ring no-answer, and reorder. CCA can be activated when a call is dialed out during a switch-hook-flash transfer, a call bridge (internal transfer), or a make call (call origination). An error is generated if a script attempts to use CCA and the maximum number of CCA instances are running.