|
|
|
|
|
You may assign:
Assigning services to channels
Whenever a new voice response application is created, you must assign a channel or channels to the services provided by the application. You also may unassign channels when the services assigned to them are discontinued or to re-distribute call load.
When you assign or unassign channels to services, you:
Note:
You can assign new services to channels without first unassigning existing services. The new services replace the previous service assignments.
Assigning channels to equipment groups
Assign channels to equipment groups to shield the service or services supported by the channels from the effect of other services. For example, you might dedicate an equipment group to outbound call bridging so that bridging does not interfere with incoming calls. You change equipment group assignments when necessary, by unassigning and reassigning.
When you assign or unassign channels to groups, you:
In this section, you see an example of the Integrity Insurance system administrator completing channel administration tasks. Then, you practice channel administration on your own.
