Call data detail report screen

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Call data detail report screen

The values you enter into the following fields of the Call data detail report screen determine what appears in the report:

Number of Records ďż˝ Enter the number, range of numbers, or all to specify the number of most recent records to include in the report. The default is all.
Service Name ďż˝ Enter a service name to limit the report to a particular service. The default is all to have the report display call data for all services.
Include Call Event Data? ďż˝ Enter Yes or No to specify if call event data should be included in the report. The default is No . If call event data does exist for a particular record, the information appears immediately after the record entry on the report.
Date ďż˝ Enter the date to which you want to limit the report information, or all. Use the format of mm/dd/yyyy for month, day, and year. If you do not specify a year, the system uses the current year.

The report displays the following information:


Column name	Description
Record	Specifies the database record number of each call made to the voice system
Channel	Specifies the channel on which the call was made
Start	Specifies the time and date the call began. If multiple applications were invoked during the call, the first line of the display shows the time and date the call began, and subsequent lines for the call show the time and date that each application began.
Duration	Specifies the length of the call in seconds. If multiple applications were invoked during the call, the first line of the display for the call shows the total length of all applications in the call, and subsequent lines for the call show the length of each application invoked in the call.
Service	Specifies the script that was associated with the call. If multiple applications were invoked during the call, the first line of the display for the call (the summary line) is blank, and subsequent lines for the call show the script associated with each application invoked in the call.

If multiple applications are invoked during a call, the report displays a line of summary data for the call, followed by a line of data for each application in the call.