Call data summary report screens

This report provides an hourly summary of the calls made to the voice system. This report is similar to the Call Data Detail Report, except that the Call Data Summary Report shows the calls on an hourly basis, by service. The system maintains approximately seven days worth of data.

Note:
Call data summary information is prepared at midnight for the entire day. Therefore, call data summary information for the current day is not available until after midnight.

The following fields determine what appears in the report:

• Hours � Enter the hours for which you want report information, or all. The valid range is 0-23, with 0 representing midnight and 23 representing 11 p.m. If you enter a range between 9 and 16, the system displays call data for calls made between 9 a.m. and 5 p.m. For the default, all, the system displays call data for the entire 24-hour period.
• Service Name � Enter a service name to limit the report to a particular service. The default is all to have the report display call data for all services.
• Include Call Event Data? � Enter Yes or No to specify if call event data should be included in the report. The default is No . If call event data does exist for a particular record, the information appears immediately after the record entry on the report.
• Date � Enter the date to which you want to limit the report information, or all. Use the format of mm/dd/yyyy for month, day, and year. If you do not specify a year, the system uses the current year.

The following information is displayed in the report:

See also

• Call Data Reports feature
• cdsrpt command

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