Call traffic report screens

The Traffic Report provides call volume information for approximately the last seven days, including the:

• Number of calls coming in to the system during a specific time period
• Average holding time
• Percentage of time a channel was occupied for a specific hour

Note:
Traffic summary information is prepared at midnight for the entire day. Therefore, traffic summary information for the current day is not available until after midnight.

The following fields determine what appears in the report:

• Date � Enter the date to which you want to limit the report information, or all. Use the format of mm/dd/yyyy for month, day, and year. If you do not specify a year, the system uses the current year.
• Hours � Enter the hours for which you want report information, or all. The valid range is 0-23, with 0 representing midnight and 23 representing 11 p.m. If you enter a range between 9 and 16, the system displays call data for calls made between 9 a.m. and 5 p.m. For the default, all, the system displays call data for the entire 24-hour period.
• Summarize? � Enter Yes or No to specify whether or not you want to see a Traffic Summary Report. For the default, No, the system displays the Traffic Report instead of the Traffic Summary Report. The two reports are described below:
• The Traffic Summary report provides information on the total traffic volume for each channel for the range of hours specified
• The Traffic Report provides traffic volume for each channel in one hour increments, starting and ending with the hours specified

The following information is displayed by the browser.

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See also

• Call Data Reports feature
• trarpt command

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