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Installation

Installation of the Avaya IR system involves the following steps:

Hardware installation

Explains on-site setup of the hardware components.

Installing the system base software

Explains how to install the system base software from CD media.

Site-specific setup

Explains how to set up an Avaya IR system that includes both hardware and software components purchased from Avaya. These steps are not required if you purchased only Avaya IR software.

Installing packages and setting up features

Explains the process for installing optional and password-protected software, provisioning feature channels, and installing database software.

Working with service packs

Explains how to determine the current software release, verify which service pack is installed, obtain a service pack, and install service packs.

Backing up the system for the first time

Explains how to back up the system for the first time.

Restoring the system

Explains how to restore all the system software, applications, and data, if you have a recent full backup of your system.

Application and data migration

Explains how to bring voice response applications and data from previous versions of the Avaya IR system (such as CONVERSANT� Version 8).

In This Section

Hardware installation

Installing the system base software

Site-specific setup

Installing packages and setting up features

Working with service packs

Backing up the system for the first time

Restoring the system from backup

Migration

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