Obtaining service packs

If you installed the Avaya IR software from CD, the service pack package may already be loaded on your system.

To determine if you need to obtain a service pack

1. Login in to the Avaya IR system.
2. Type ls /export/patch and press Enter.

   If the system displays a service pack file, you can install the package using the steps described in Installing service packs. If there is no service pack file, follow the steps below to obtain the file from Avaya.

To obtain a service pack:

1. From a Web browser, go to http://support.avaya.com.
2. From the navigation menu (the area on the left of the browser window, under Technical Database), select Call Center/CRM.
3. From the navigation menu, select Interactive Voice Response.
4. From the navigation menu, select Interactive Response.
5. From the main display area of the browser window, select Software Downloads.

   The browser displays a table listing the current software downloads.

6. In the Software Downloads table, click the link for the service pack you want to download.

   The browser displays information about the service pack, including instructions for downloading, installing, and uninstalling the service pack.

7. Follow the download instructions, to copy the service pack file from the Web site.

To install the service pack, see Installing service packs.

� 2003 Avaya Inc. All Rights Reserved.