Restoring Backed-Up System Files

This topic contains the following information:

About Restoring Backed-Up System Files

Performing a Restore (UNIX/Linux-based FTP Server)

Performing a Restore (Windows-based FTP Server)

About Restoring Backed-Up System Files

If a system problem or failure occurs, backups can be invaluable in returning the system to an operational state. You are likely to restore backups when directed to do so by an alarm repair action. Depending on the severity of the situation, messaging software might have to be reinstalled before you can restore any backups.

The messaging information stored on an ftp server or on an email server during the data backups is used to restore the system to an operational state.

Note: Only perform a restore if a system problem or failure occurs. If you are not sure if it is necessary to perform a restore,contact your remote support center.

Performing a Restore (UNIX/Linux-based FTP Server)

Note: Contact your remote support center if you need help restoring your system.

You must stop your messaging system before you restore data. See the instructions that follow.

The time required for a restore depends on the amount of data on the system and the speed of LAN traffic. The following procedure works for both attended and unattended backups.

1. Stop the messaging software (voice system).
2. At the Server (Maintenance) Web page, select:

   View/Restore Data

   The system displays the View/Restore screen.

   
   

   Note: If you have a Window-based FTP server, see Performing a Restore (Windows-based FTP Server).

   
   
3. On the View/Restore Data screen, select one of the following options by clicking the corresponding radio button:
   • FTP. Before the FTP server will transfer the backup image, the Communication Manager server must first log in to the FTP server. You must therefore also enter the following information:
     • User name. Enter "anonymous" if you are using an anonymous account. Otherwise, enter your real user name.
     • Password. If you are using an anonymous account, you will typically enter your email address as the password. However, you should check with the FTP server administrator to verify this. If you are not using an anonymous account, enter your real password.
     • Host name. Enter the DNS name or IP address of the FTP server on which the data was backed up. Use the dotted decimal notation to enter IP addresses (for example, 192.11.13.6).
     • Directory. Enter the path name for the directory in which the data is stored on the FTP server. Contact the FTP server administrator if you have questions.
   • Local directory. Choose this selection if you know the backup image was saved to a local directory. You must enter the path name for the directory. The default directory is /var/home/ftp.
4. Click View.

   The View/Restore Data results screen lists the backup images stored in the location you specified. The most recent backups are listed at the bottom of the list.

   You must select a backup image before you click View, or an error message appears. To clear it, simply click the browser's Back button, then select a backup image.

5. Select the backup image you want to view or restore by clicking the corresponding radio button. If you must restore the Communication Manager server data sets as well as the messaging data sets, you restore the Communication Manager server data first. If the hard drive is new, and the release number of the software on the hard drive is more recent than that of the backup data, click on Force restore if backup version mismatch and Force Restore if server name mismatch.
6. Click one of the following buttons:
   • Preview. Use the Preview button if you are not sure you have selected the correct backup image. When you click Preview:
     • A View/Restore Data Results screen displays a brief description of the data associated with the backup image.
     • Messaging data will have one of the following names attached to the backup file name:
       • audix-ann for announcements
       • audix-tr-msg for translations and messages
       • audix-tr-name-msg for translations, names, and messages
       • audix-tr-name for translations and names
       • audix-tr for translations only
     • You can then click Restore on this second screen to begin the restore process. If the hard drive is new, and the release number of the software on the hard drive is more recent than that of the backup data, click on Force restore if backup version mismatch and Force Restore if server name mismatch.
   • Restore. When you click Restore, the system displays a View/Restore Data results screen that tells you whether or not the restore procedure is successful.
     
7. Do one of the following:
   • If you have any remote networked machines, do the following:
   1. Logoff of the Communication Manager server.
   2. Log in to the Communication Manager Messaging web page.
   3. Run a manual update to and from all remote networked machines to correct any database inconsistencies. See Running a Remote Update Manually.
   4. Continue with step 8.
• If you do not have any remote networked machines, continue with step 8.
8. Restart the Communication Manager software.

Performing a Restore (Windows-based FTP Server)

1. Stop the messaging software (voice system).
2. At the Server (Maintenance) Web page, select:

Backup Logs

The system displays the View Backup Log screen.

3. Select the backup image you want to preview or restore by clicking the corresponding radio button. If you must restore the Communication Manager server data sets as well as the messaging data sets, you restore the Communication Manager server data first. If the hard drive is new, and the release number of the software on the hard drive is more recent than that of the backup data, click on Force restore if backup version mismatch and Force Restore if server name mismatch.
4. Click one of the following buttons:
   • Preview. Use the Preview button if you are not sure you have selected the correct backup image.
     
     

   The system displays the Preview Data screen.

   On the Preview Data screen, enter the following data:

   • User name. Enter "anonymous" if you are using an anonymous account. Otherwise, enter your real user name.
   • Password. If you are using an anonymous account, you will typically enter your email address as the password. However, you should check with the FTP server administrator to verify this. If you are not using an anonymous account, enter your real password.
   • Pass phrase. Enter the encryption password, if any. If there is no encryption password, leave the field blank.

   
   Click the Preview button.

   • A View/Restore Data Results screen displays a brief description of the data associated with the backup image.
   • Messaging data will have one of the following names attached to the backup file name:
     • audix-ann for announcements
     • audix-tr-msg for translations and messages
     • audix-tr-name-msg for translations, names, and messages
     • audix-tr-name for translations and names
     • audix-tr for translations only
   • You can then click Restore on this second screen to begin the restore process. If the hard drive is new, and the release number of the software on the hard drive is more recent than that of the backup data, click on Force restore if backup version mismatch and Force Restore if server name mismatch.

   • Restore. When you click Restore, the system displays a Restore Data screen.
     
     

   On the Restore Data screen, enter the following data:

   • User name. Enter "anonymous" if you are using an anonymous account. Otherwise, enter your real user name.
   • Password. If you are using an anonymous account, you will typically enter your email address as the password. However, you should check with the FTP server administrator to verify this. If you are not using an anonymous account, enter your real password.
   • Pass phrase. Enter the encryption password, if any. If there is no encryption password, leave the field blank.
   • If the hard drive is new, and the release number of the software on the hard drive is more recent than that of the backup data, click on Force restore if backup version mismatch and Force Restore if server name mismatch.

   Click the Restore button.When you click Restore, the system displays a View/Restore Data results screen that tells you whether or not the restore procedure is successful.

   If the results are not shown soon, you can also check the status using the following steps:

   1. Select the Restore Status option from the main menu.
      
      The system displays the Restore Status Selection screen.
   2. Click the most recent restore in the list, and click Check Status.
      
      The system displays the Restore Status screen.

   NOTE: The Refresh button is not available for this release of software.

   3. Repeat steps 1 and 2 until the message Restore of ... completed successfully appears.

5. Do one of the following:
   • If you have any remote networked machines, do the following:
   1. Logoff of the Communication Manager server.
   2. Log in to the Communication Manager Messaging web page.
   3. Run a manual update to and from all remote networked machines to correct any database inconsistencies. See Running a Remote Update Manually.
   4. Continue with step 7.
• If you do not have any remote networked machines, continue with step 7.
6. Restart Communication Manager software.

 

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