You must identify an announcement
set as the administrative announcement set before you can record or
rerecord fragments in that set.
Note: You can listen
to fragments in a set even if the set is not the administrative
announcement set. However, you cannot record new fragments, re-record
old fragments, or remove fragments unless the set that contains
those fragments is the administrative set.
You can also copy, change, and remove
announcements in the active announcement set. However, subscribers and
callers hear the changes immediately, before you are able to test the
new announcements. As a result, this method is not recommended.
In the Administrative:
field under ANNOUNCEMENT SETS, enter the name of the
announcement set in which you want to modify announcements and fragments.
Note: If this announcement
set is the same as the active announcement set, subscribers
and callers immediately hear any announcement changes you make.
Press F3 (Enter)
to save the information to the system database.
The cursor returns to
the command line, and the system displays the following message:
Command Successfully
Completed.
Enter exit
or another administrative command at theenter
command: prompt.
Customizing
Fragments
You can customize fragments in a
variety of ways. These methods are described in the following topics.
If you upgrade your system, you could lose any new fragments or
fragments you copy. In addition, after an upgrade, fragments you
removed can be reinstated. If a future upgrade is possible, it
is recommended that you customize fragments by re-recording them.
It is also recommended that you remove fragments by re-recording
them using silence.
Re-recording
an Existing Fragment
There are at least two standard
fragments you will probably want to change when you customize your INTUITY
AUDIX system:
"Your call is being answered
by AUDIX" (the greeting callers hear when they are routed to a subscriber's
AUDIX mailbox)
"Welcome to AUDIX" (the
greeting a subscriber hears when calling AUDIX directly)
Note: You must be
administered as a subscriber with announcement control to be
able to record fragments. You assign announcement control by
using either the Class of Service page or page 2 of the Subscriber
screen. See Subscriber Administration
for more information about changing subscribers or Class of
Service.
At the enter
command: prompt, enter di annoannouncementID,
where the announcementid is the announcement identifier from
a1 to a5000.
The system displays the
Display Announcement screen, with the announcement
set ID, the announcement ID, and the fragment numbers contained within
the announcement listed. The cursor returns to the command line, and
the system displays the following message:
Command Successfully
Completed.
Verify that the
announcement you plan to change is actually composed of the fragments
you expect.
Use your touchtone
telephone to log in to the AUDIX system.
Note: You must be
administered as a subscriber with announcement control to be
able to record fragments. You assign announcement control by
using either the Class of Service screen or page 2 of the Subscriber
screen. See Subscriber Administration
for more information about changing subscribers or Class of
Service.
At the activity
menu, press 9. (This option is not included in the voiced options.)
If you hear "Invalid entry. For help at any time, press star H", you
do not have announcement control permission.
When you hear
"To record names, press 4. To play names, press 5," press 1 to change
the fragment. (This option is not included in the voiced options,
but it plays out if you press *4 for help.)
Enter the fragment
ID as prompted and then press the pound sign (#). For example, for
f287, press 287#.
Record the changed
fragment when prompted. You can use all the normal voice mail editing
capabilities on your touchtone telephone to make sure the new fragment
sounds exactly how you want it.
When you are
satisfied with the recording, press the pound sign (#) to approve
it.
Repeat Step 9
through Step 11 for any other fragments that you want to change.
Activate the
announcement set through the System Parameters Features screen. See
Activating an Announcement Set for the
procedure.
Recording
a New Fragment
To change a fragment for some announcements
but not for others, you need to substitute an existing fragment or create
a new fragment for use by the announcements you want to change. You
then leave the old fragment intact for use by existing announcements
that you do not want changed.
For example, announcement a812 and
announcement a834 are the only announcements that use fragment f87,
"This call is experiencing difficulties." If you want to change this
fragment for announcement a812 but not for announcement a834, you must
create a new fragment to associate with announcement a812 instead of
fragment f87. You then leave fragment f87 and its association with announcement
a834 intact.
Note: You must be
administered as a subscriber with announcement control to be able
to record fragments. You assign announcement control by using
either the Class of Service screen or page 2 of the Subscriber
screen. See Subscriber Administration
for more information about changing subscribers or Class of Service.
Use your touchtone
telephone to log in to the AUDIX system.
At the activity
menu, press 9. (This option is not included in the voiced options.)
If you hear "Invalid entry. For help at any time, press star H", you
do not have announcement control permission.
When you hear
"To record names, press 4. To play names, press 5," press 1 to change
the fragment. (This option is not included in the voiced options,
but it plays out if you press *4 for help.)
Enter the fragment
ID, 4000 to 4999, as prompted. For example, enter an unused number
such as f4000 by pressing 4000#.
Note: The fragment
numbers 4000 thru 4999 are reserved for customer use. Using
numbers other than these could jeopardize the integrity of your
custom fragments and announcements if these numbers are also
used for new fragments in later versions or updates to AUDIX.
Record the fragment
when prompted. For example, your new fragment might be "This call
is experiencing difficulties and cannot continue at this time."
You can use all the normal
voice mail editing capabilities on your touchtone telephone to make
sure the new fragment sounds exactly the way you want it.
When you are satisfied
with the new fragment recording, press the pound key (#) to approve
it.
Use the Announcement
screen to replace existing fragments with the new fragment. See Changing
an Announcement for the procedure.
Copying
a Fragment to an Announcement Set
You might want to copy a fragment
from one announcement set into another announcement set. For example,
perhaps you recorded the fragment "Your call is important" in Announcement
Set X and you now want to use that recording again in Announcement Set
Y. Instead of re-recording the fragment, you can copy it.
Press F3 (Enter)
to save the information to the system database.
The cursor returns to
the command line, and the system displays the following message:
Command Successfully
Completed.
Enter exit
or another administrative command at theenter
command: prompt.
Removing
a Fragment from an Announcement Set
Remove a fragment from an announcement
when you no longer need it. Removing unneeded fragments saves disk space
and makes your announcement set easier to maintain.
Check Commonly Customized Fragments and
Announcements and your log of custom fragments to be sure
the fragment you remove is not a necessary part of any announcements.
Also, do not remove any fragments from your standard announcement
sets.
If you remove a fragment, announcements
that contained the fragment can no longer play it, even though the fragment
number still appears for the announcement on the Announcement page.
AUDIX skips the removed fragment and immediately plays any other fragments
that are defined for the announcement.
To remove a fragment:
Check your log
of custom fragments for the number and text of the fragment you want
to remove.
On your touchtone
telephone, press 92. Follow the prompts to listen to the fragment
and verify that it is the one you want.
At the enter
command: prompt, enter remove fragmentfragmentidentifieranncset name, where fragmentidentifier is an
existing fragment and anncsetname is the name of the announcement
set that contains the fragment.
Note: You can omit
anncsetname if the set that contains the fragment is
specified as the administrative announcement set on the System
Parameters Features screen.
The system displays the
Remove Fragment screen, that lists the
fragment number you are removing, the fragment's announcement set,
and the date and time the fragment was last changed.
Press F3 (Enter).
The cursor returns to
the command line, and the system displays the following message:
Command Successfully
Completed.
Enter exit
or another administrative command at theenter
command: prompt.
Customizing
Announcements
You can customize announcements
in a variety of ways. These methods are described in the following topics.
If you upgrade your system, you may lose any custom announcements.
In addition, after an upgrade, fragments you removed may be reinstated.
If a future upgrade is possible, it is recommended that you customize
announcements by re-recording the fragments they contain. It is
also recommended that you remove fragments in an announcement
by re-recording them using silence, not by using the procedure
for removing fragments listed earlier in this topic.
Copying
an Announcement
Copy an announcement to save time
when creating new announcements and recording fragments. You can copy
an announcement within an announcement set or from one announcement
set to another. You can add an announcement by copying an announcement
to a new announcement number. An announcement that you copy overwrites
any announcement that already exists with the same ID.
At the enter
command: prompt, enter display announcementannouncementid
anncsetname, where the announcementid is the announcement
identifier from a1 to a5000 and anncsetname is the name of
the announcement set.
Note: You can omit
anncsetname if the set that contains the fragment is
specified as the administrative announcement set on the System
Parameters Features screen.
The system displays the
Display Announcement screen, with the announcement
set ID, the announcement ID, and the fragment numbers contained within
the announcement listed. The cursor returns to the command line, and
the system displays the following message:
Command Successfully
Completed.
Verify that the announcement
contains the fragments you want to copy.
At the enter
command: prompt, enter copy announcement.
Press F3 (Enter)
to save the information to the system database.
The announcement is now
copied to the new announcement ID and to the announcement set ID,
if any. The cursor returns to the command line, and the system displays
the following message:
Command Successfully
Completed.
Enter exit
or another administrative command at theenter
command: prompt.
Changing
an Announcement
An announcement can be modified
by eliminating an existing fragment.
You can:
Remove a fragment from the
list of fragments that compose an announcement. For example, to modify
the default voice mail greeting "Welcome to AUDIX. For help at any
time, press *4" (or *H in some installations) to say just "For help
at any time, press *4.", remove fragment f287 "Welcome to AUDIX" from
the list of fragments that compose the announcement.
Replace a fragment with
another fragment. In the above example, you might want to replace
the fragment "Welcome to AUDIX" with "Welcome to ACME Company." In
this case, you record the fragment (see Recording
a New Fragment for the procedure) and then substitute the new
fragement for the old one.
You cannot:
Add an announcement without
starting with another announcement. Instead, you must first copy an
existing announcement into a new announcement number and then change
the text of this copied announcement. Available announcement numbers
are from 1000 to 5000.
Add a fragment to an announcement.
For example, if an announcement has four fragments, you cannot add
a fifth fragment.
At the enter
command: prompt, enter change announcementannouncementid,
where the announcementid is the announcement identifier from
a1 to a5000.
The system displays the
Change Announcement screen , with the announcement
set ID, the announcement ID, and the fragment numbers contained within
the announcement listed.
Move the cursor to the
fragment number and press F4 (ClearFld).
Type f0 in the
blank field to replace the fragment with silence. Any fragments
on subsequent lines in the announcement plays immediately after
the fragments that precede the blank field.
To change a fragment:
Move the cursor to the
fragment number and press F4 (ClearFld).
Type the new fragment
number in the blank field. Remember that you cannot add a fragment.
Press F3 (Enter)
to save the information to the system database.
The cursor returns to
the command line, and the system displays the following message:
Command Successfully
Completed.
Enter exit
or another administrative command at theenter
command: prompt.
At the enter
command: prompt, enter display announcementannouncementid
anncsetname, where the announcementid is the announcement
identifier from a1 to a5000 and anncsetname is the name of
the announcement set.
Note: You can omit
anncsetname if the set that contains the fragment is
specified as the administrative announcement set on the System
Parameters Features screen.
The system displays the
Display Announcement screen, with the announcement
set ID, the announcement ID, and the announcement fragment numbers
listed.
At the enter command:
prompt, enter remove announcementannouncementid,
where the announcementid is the announcement identifier from
a1 to a5000.
The system displays the Remove
Announcement screen, with the announcement set ID, the announcement
ID, and the fragment numbers contained within the announcement listed.
Press F3 (Enter).
The system removes the announcement from the
announcement set. The cursor returns to the command line, and the
system displays the following message:
Command Successfully Completed.
Enter exit or another administrative
command at theenter command: prompt.
