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Home   >   MAS Administration   >   Caller Applications   >   Assigning a Conditional Goto action

Assigning a Conditional Goto action

The Conditional Goto action routes the caller according to a schedule.

To assign a Conditional goto action

  1. Display the General property page.
  2. Under Action type, select Conditional Goto.
  3. Click the Weekly schedule button.
  4. The Schedule box is displayed.

  5. Use the schedule grid to select a block of time when the schedule is active. The grid has the weekdays along the y-axis and the time of day along the x-axis. Cells on the grid represent a time interval, either 1 hour, 15 minutes or 5 minutes depending on the current selection.
  6. A cell can have one of two states, on (blue) or off (white). Clicking on a cell toggles its state. For more information see Tips for using the schedule grid.

  7. Click OK.
  8. Complete the following fields:
    • During hours node.  Select the application node to which you want to route callers when the associated schedule is active.
    • After hours node.  Select the application node to which you want to route callers when the associated schedule is not active.
  9. Click OK or Apply.