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Use the menu-driven Voice Mail System Configuration tool to configure
the S3400 Message Server. This tool presents a collection of property
pages for configuring and maintaining the voice mail system. Properties
that are shared across voice servers grouped in a voice mail domain
can be configured centrally. Any changes made to a voice mail domain’s
properties are then updated and replicated automatically to all
voice servers in the domain.
Configuration of the S3400 Message Server includes the following
topics:
Starting the Voice Mail System Configuration
- Start at the Windows start-up menu, and select:
Programs
Avaya
Modular Messaging
Voice
Mail System Configuration
The system displays the Voice Mail System Configuration main
menu on the Voice Mail System Configuration page. Components
of the Avaya Modular Messaging voice mail system are represented
in a hierarchical tree structure.
Tip: Maximize the Voice Mail System Configuration
application window. Also, expand all fields so that all applicable
options are visible. |
Note: A voice mail domain must be configured
before configuring the S3400 Message Server for telephony.
If a voice mail domain has not been configured, the system
displays the error: Failed to retrieve list of Voice Mail
Domains (80010104). RPC could not call the server or could
not return the results of calling the server. |
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Configuring the Telephone User Interface
(TUI)
- Start at the Voice Mail System Configuration main menu, and
select:
Voice
Mail Domains
<Domain
Name>
Telephone
User Interface
The system displays the Telephone User Interface - Voice Mail
Domain page.
- On the General tab, complete the following fields:
| Field Name |
Description |
| Enable Automated Attendant |
Enable the automated attendant.
The automated attendant greets callers and instructs them
on how to proceed. It also allows other call handling features,
such as call blocking and call screening. When this feature
is enabled, callers are transferred to the subscriber’s
extension. When this feature is disabled, callers are transferred
directly to the subscriber’s mailbox where they can
leave a message.
If your PBX does not support Direct Inward Dial (DID), we
recommend that you enable the automated attendant.
The check box is selected by default.
Note: To disable the automated attendant,
clear the check box. If you disable the automated attendant,
subscribers cannot use the call screening and call blocking
features. |
| Enable Caller Applications |
Enable caller applications in the voice mail domain.
If disabled, deployed applications are ignored by the voice
servers in the voice mail domain. If a caller application
is in use when it is disabled, it will continue to work
until it is no longer in use.
The check box is selected by default. |
| Number of Digits in a Mailbox |
Type the number of digits in a subscriber's
mailbox number.
The range is 2 through 10. You are advised to make subscribers’
mailbox numbers the same as their telephone extension numbers.
The default value is 4. |
| Educator for New Mailboxes |
Enable Educator for New Mailboxes to play the setup tutorial
for new subscribers, the first time they open their mailboxes.
The tutorial guides new subscribers through the process
of changing their password and recording personalized prompts.
The check box is selected by default. |
| Maximum Call Duration in Minutes |
Type the number of minutes that callers or subscribers
are permitted to spend using the TUI during one session.
When this time is up, they are disconnected.
The range is 0 through 99. If 0 is configured, there is
no time limit on a TUI session.
The default value is 30.
Note: If subscribers reach the maximum
duration time when recording a message, they are disconnected
when they finish recording and cannot address or send
the message. |
| Default Input Timeout in Seconds |
Type the number of seconds the TUI waits for a Dual Tone
Multifrequency (DTMF) response from callers before prompting
them to proceed.
The range is 0 through 99. The default value is 5. |
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Configuring the Message Waiting Indicator
(MWI)
- Start at the Voice Mail System Configuration main menu, and
select:
Voice
Mail Domains
<Domain
Name>
Message
Waiting Indicator
The system displays the Message Waiting Indicator - Voice Mail
Domain page. Message Waiting Indicator (MWI) alerts subscribers
when messages that meet specified criteria arrive in their mailbox.
Subscribers are alerted either by a lamp indicator on their
phone, or an audible tone (stutter dial-tone) when they pick
up the receiver. The indicator is cleared when the message is
opened, saved, or deleted using the TUI.
- On the General tab, complete the following fields:
| Field Name |
Description |
| Enable Message Waiting Indicator (MWI) |
Select the check box to enable MWI.
MWI is not enabled by default.
Note: The MWI configuration fields appear
only when MWI is enabled. |
| MAS MWI server |
Type the name of the Messaging Application Server (MAS)
on which the MWI service is installed. Browse to locate
the server. |
| Limit requests |
Select the check box to restrict the number of MWI requests
made per minute. We recommend that you leave this check
box blank. |
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Adding a new PBX
- Start at the Voice Mail System Configuration main menu, and
select:
Voice
Mail Domains
<Domain
Name>
PBXs
On the Edit tab, select Add PBX Type. The
system displays the Add New PBX page.
- In the Telephony Type field, select Dialogic Analog.
The system displays a list of PBXs supporting Dialogic analog
telephony.
- From the list of PBXs, select the PBX (for example, Dialogic
Avaya G3), and click OK.
This completes the procedure for adding a new PBX.
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Configuring a PBX
- Start at the Voice Mail System Configuration main menu, and
select:
Voice
Mail Domains
<Domain
Name>
PBXs
Dialogic
<PBX Name> (For example, Dialogic Avaya G3)
The system displays the Dialogic <PBX Name> PBX Configuration
- Voice Mail Domain page.
- On the General tab, you can set up general PBX options, such
as controlling the voice mail system volume and setting options
for DTMF dialing tones. On the General tab, complete the following
fields:
| Field Name |
Description |
| Go Off Hook when Port Disabled |
Select the check box to place a port off hook when it
is disabled. If not selected, the port rings but does not
answer.
This check box is selected by default. |
| Pause before Digits (ms) |
Type the time (in milliseconds) that the voice mail system
waits after taking the voice port off hook before becoming
available.
The range is 100 through 9999. The default value is 500. |
| Pause Interval for Comma in Dial String (ms) |
Type the time (in milliseconds) of the duration represented
by a comma in a dial string.
The range is 100 through 9999. The default value is 2000. |
| DTMF Inter-Digit Delay during Dialing (ms) |
Type the time (in milliseconds) of the duration between
DTMF tones when dialing.
The range is 10 through 999. The default value is 80. |
| DTMF Length during Dialing (ms) |
Type the time (in milliseconds) of the duration of a DTMF
tone when dialing.
The range is 10 through 999. The default value is 80. |
| DTMF Length during Detection (ms) |
Type the time (in milliseconds) of the length of a DTMF
tone during detection.
The range is 1 through 999. The default value is 50. |
| DTMF Length during Play (ms) |
Type the time (in milliseconds) of the length of a DTMF
tone during play.
The range is 1 through 999. The default value is 50. |
| Note: Default values differ depending
on the PBX type. |
- Use the Call Transfer - PBX page to set up PBX call transfer
options and to specify transfer release codes. On the Call Transfer
tab, complete the following fields:
| Field Name |
Description |
| Transfer Mode |
Select the mode of transfer. Valid entries are Blind,
Full, and Partial.
The default value is Blind. |
| Transfer Prefix Code |
Type the code that prefixes a call transfer, if required
by the PBX.
The code can be DTMF, or a combination of the letters D,
H, N, T, X, P, and M, and the special characters dash (-),
comma (,), plus sign (+), and ampersand (&).
You can enter up to 99 characters. The default value is
&,XN. |
| Transfer Completion Code |
Type the code that completes a call transfer, if required
by the PBX.
The code can be DTMF, or a combination of the letters D,
H, N, T, X, P, and M, and the special characters dash (-),
comma (,), plus sign (+), and ampersand (&).
You can enter up to 99 characters. |
| Transfer Release Code when Busy |
Type a transfer release code for a busy extension, if
required by the PBX.
The code can be DTMF, or a combination of the letters D,
H, N, T, X, P, and M, and the special characters dash (-),
comma (,), plus sign (+), and ampersand (&).
You can enter up to 99 characters. The default value is
&,&. |
| Transfer Release Code when No Answer |
Type a transfer release code for a ring-no-answer extension,
if required by the PBX.
The code can be DTMF, or a combination of the letters D,
H, N, T, X, P, and M, and the special characters dash (-),
comma (,), plus sign (+), and ampersand (&).
You can enter up to 99 characters. The default value is
&,&. |
| Transfer Release Code when Reject |
Type a transfer release code for an extension rejection
call, if required by the PBX.
The code can be DTMF, or a combination of the letters D,
H, N, T, X, P, and M, and the special characters dash (-),
comma (,), plus sign (+), and ampersand (&).
You can enter up to 99 characters. The default value is
&,&. |
| Flash Time Interval (ms) |
Type the time (in milliseconds) that the hookswitch must
be pressed for the voice mail system to recognize it as
a hookswitch flash signal.
The range is 0 through 10000. The default value is 500. |
| Enable Call Progress |
Enable full call progress.
When the enable call progress feature is selected and a
call is placed to an extension, the system listens for busy,
invalid number, no answer, and connect signals. If the enable
call progress feature is not selected and a call is placed
to an extension, the system assumes that the call is answered.
This check box is selected by default. |
| Start Delay for Call Progress (ms) |
Type the time (in milliseconds) of the duration between
dialing a number and starting call progress.
The range is 0 through 5000. The default value is 1000. |
Note:
- Click Help on the Call Transfer -
PBX page for details on Call Transfer codes, such as
dash, comma, plus, ampersand, and so on.
- Default values differ depending on the PBX type.
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- Use the Hangup Detection page to set up PBX hangup-detection
options and to specify DTMF hangup string options. On the Hangup
Detection tab, complete the following fields:
| Field Name |
Description |
| Maximum Continuous Tone before Hanging Up (ms) |
Type the time (in milliseconds) that the voice mail system
listens to a dial tone once a caller hangs up, before dropping
the line.
The range is 0 through 12000. The default value is 6000. |
| Hangup String |
Type the sequence of DTMF digits and call transfer codes
(&-=D H N T X P M) that the PBX sends to indicate that
a call has terminated (been hung up). |
| Hangup String Timeout (ms) |
Type the time (in milliseconds) that the voice mail system
waits between digits before validating a hangup string.
The range is 0 through 9999. The default value is 0. |
| Minimum Duration For Drop in Loop Current (ms) |
Type the time (in milliseconds) that must elapse before
the voice mail system recognizes a true drop in loop current.
The range is 0 through 3000. Setting this field to 0 disables
this feature. The default value is 300. |
| Maximum Silence before Hanging Up (ms) |
Type the time (in milliseconds) that the voice mail system
waits before hanging up if a user stops speaking while recording.
The range is 0 through 12000. The default value is 6000. |
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Configuring the Analog Telephony Interface
Use the Telephony Interface (Analog) property page to configure
ports.
- Start at the Voice Mail System Configuration main menu, and
select:
Voice
Mail Domains
<Domain
Name>
Message
Application Servers
<Message
Application Server Name>
Telephony
Interface (Dialogic Analog)
The system displays the Telephony Interface (Analog) property
page.
- On the Analog tab, complete the following fields:
| Tip: To make the Analog telephony interface
active, click on the down arrow and select Make
Active. If the Analog telephony interface is already
active, this field does not appear. |
| Field Name |
Description |
| Playback Volume |
Type a value for the playback volume.
The range is 1 through 8. We recommend that you enter 2
for 24-port, 8-port, and 4-port cards.
The default value is 2. |
| Number of Ports |
Type the number of ports that connect the voice server
with the PBX.
Note: If you increase the number of
ports, you must perform a restart before you can administer
them. |
| Port |
Select or clear the check box to enable or disable ports
as required.
All ports are selected by default. |
| Extension |
Type the port extension number.
You can enter up to 10 digits. This field is blank by default. |
| Incoming Ring Count |
Type a number to specify the number of rings before a
call on the port is answered.
The range is 1 through 9. The default value is 1. |
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Configuring PBX integration
- Start at the Voice Mail System Configuration main menu, and
select:
Voice
Mail Domains
<Domain
Name>
Message
Application Servers
<Server
Name>
PBX
Integration
The system displays the PBX Integration <Server Name>
page. PBX integration establishes communication between the
PBX and the voice mail system. The PBX supplies information
such as who is calling on internal calls and the extension that
the caller is trying to reach.
Note: On the General tab, make sure
that the C-LAN Integration Type is selected. |
- Click the Avaya C-LAN tab. This page supports
administration of the nodes with which the messaging server communicates.
- Complete the following fields:
| Field Name |
Description |
| Message Server Number |
Type the identification number of the messaging server.
This number is set on the switch, and is normally the same
value as the switch number. The range is 1 through 8. The
default value is 1. |
| Switch Number |
Type the identifying number of the switch that communicates
with the messaging server.
The range is 1 through 99. The default value is 1. |
| Switch Host Address |
Do one of the following:
- Select Name, and type the domain
name of the switch on the network. For example, pbx.avaya.com.
- Select IP address, and type the
IP address of the switch on the network.
|
| TCP Port |
Type the TCP number of the port on the switch that is
used to communicate with the messaging server.
For example, for a DEFINITY port, type 5002
or a value between 6000 and 6999.
The default value is 5002. |
| Notes |
Type notes associated with the C-LAN integration.
For example, you may find it useful to enter a description
of the switch you are using. |
- Do one of the following:
- Click Connect Link to connect to the switch
using the C-LAN link. This button is only displayed when the
link between the messaging server and the switch is disconnected.
- Click Disconnect Link to disconnect the
C-LAN link. This button is only displayed when the link between
the messaging server and the switch is connected.
Note: If the messaging server is unable
to establish a connection with the switch, a link connection
down event is logged in the Windows event log. The source
of the error is gv_vserver, and the category is PBX Integration. |
- After making these changes, stop and restart the S3400 Message
Server.
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