Administer VoIP Parameters
Overview
The VoIP Parameter Administration Web page allows you to administer parameters relating to the customer-side Internet voice clients. (To administer VoIP Gateways, see Gateway administration.)
Access the VoIP Parameter Administration Web page
To access the VoIP Parameter Administration Web page, click on the Administer VoIP Parameters link from the main administration Web page (http://{icm_server_name}/icmadmin).
Illustration
An illustration of the VoIP Parameter Administration Web page follows:
Parameter description for the VoIP Parameter Administration Web page
You can administer the following parameters on the VoIP Parameter Administration Web page:
| Parameter | Description |
|---|---|
| Use Avaya Web Voice Client? |
This field indicates whether the contact center is using the Avaya WVC (Yes) or Microsoft NetMeeting (No.) After changing this field, you must stop and then restart the ICM server. Note: The installation process automatically sets this field to Yes if you install the Voice Media Manager (VMM) software on the same server as the ICM; otherwise you must manually set this field to Yes. |
| Avaya Voice Media Manager IP Address |
This field specifies the IP address of the Avaya VMM server, if applicable. |
| Avaya Voice Media Manager Port |
This field specifies the port number for VMM traffic, if applicable. The default is 8120. |
| Telephony App URL |
This field specifies the telephony application to be used if Microsoft NetMeeting is the voice client. The default is http://{icm_server_name}/servlet/WT/nmit |
| VoIP Connect Timeout |
This field contains the number of seconds the system will wait while placing an Internet voice session before switching to a text chat session. When the system begins to launch an Internet voice session, specific events occur to connect the session. If these events take more time to complete than what is specified in the VoIP Connect Timeout parameter, then the session switches to text chat. The system default for the VoIP Connect Timeout is 30 seconds. Thirty seconds is generally an acceptable time to wait for an Internet voice session to launch. However, if you are experiencing problems with Internet voice session switching to text chat sessions, then you may need to increase the VoIP Connect Timeout value. |
| Minimum UDP Port |
This field specifies the minimum UDP port number. The default is 60000. |
| Maximum UDP Port |
This field specifies the maximum UDP port number. The default is 60100. |
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Copyright © 2001 Avaya Inc. All rights reserved. Modified: March 19, 2001 |
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