Cannot access administration Web pages 

Description

An attempt to access the CentreVu Internet Solutions Web-based administration at http://{icm_server_name}/icmadmin produces an error or no Web page appears.

Action

  1. From the Microsoft Internet Information Server (IIS) Manager, verify that the WWW service is running on the ICM server. If the WWW service is not running, select the WWW service and start it from the Properties menu.

  2. From the IIS Manager, verify that the alias for the C:\Program Files\Avaya\icm\icmadmin directory (your directory may be different depending on where the ICM software was installed) is set to /icmadmin and that the Read and Execute Access permissions are selected.

  3. Verify that you have permission to access the administration Web pages.

  4. Verify that the Tomcat or JRun service is started, using Control Panel->Services.

  5. Verify that the appropriate servlet engine configuration is correct:

    • Verify Tomcat configuration by following the directions in Configure the Tomcat software

    • Verify JRun configuration by doing the following:

      1. From the JRun Service Manager (Programs->JRun->JRun Administrator), select jsm-default, then Configure.

      2. From the Services tab, select jse->Service Config->Aliases. Confirm that there is an entry with the following:

        Name: AdminServlet

        Class Name: com.avaya.icm.admin.Admin Servlet

        Init Arguments: userdir: C:\Program Files\Avaya\icm

        Pre-loaded: selected

  6. If there is a connectivity problem between the current browser and the ICM server, troubleshoot LAN connectivity. Verify that the ICM server is accessible on the LAN and from the computer running the browser.

   


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Avaya Inc.
All rights reserved.
Modified: March 19, 2001