All Phantom Extensions Busy alarm 

Description

The Work Flow Manager (WFM) generates an alarm when all phantom extensions are busy. The WFM reduces the maximum number of simultaneous sessions by one to prevent the WFM from repeatedly attempting invalid connection attempts.

The All Phantom Extensions Busy alarm generates an entry in the error log. For the "ALL PHANTOM EXTENSIONS BUSY" alarm, the error log indicates the new value of the maximum number of simultaneous calls. If the problem worsens, the error log shows the maximum number of simultaneous calls gradually dropping down to zero.

Action

If you receive the "ALL PHANTOM EXTENSIONS BUSY" alarm, do the following:

  1. Ensure that the Maximum Simultaneous Message Calls option (Message Care System Options Web page) matches the number of Phantom Extensions administered for the messaging software.

  2. Ensure that all Phantom Extensions administered on the Agent Router are also administered on the CentreVu CT server.

  3. If the above administration options are correct, then there may have been an event that caused the Agent Router to go out of sync with the CentreVu CT server or the WFM. To correct this condition, continue with the following steps.

  4. Reset the maximum number of simultaneous calls to its original value. To do this, enter the command Maxcall X (X=new value of the maximum number of launched calls) in the WFM text box. X must be a value less than the purchased message capacity.

  5. If you continue to receive the "ALL PHANTOM EXTENSIONS BUSY" alarm, restart the WFM process and Agent Router. To gracefully shut down the WFM, see Steps 1�4 in the section called Perform a graceful shutdown.

   


Copyright © 2001
Avaya Inc.
All rights reserved.
Modified: March 19, 2001