Perform a graceful shutdown 

Shut down the messaging system

To gracefully shut down the messaging system, do the following:

  1. Use the WFM Control Window to do the following. See Introduction to the Work Flow Manager (WFM) for information about the WFM.

    • Stop Mailbox Polling �this menu item from the Maintenance menu stops polling.

    • Stop Mail Manager Service�this menu item from the Maintenance menu stops Mail Manager service.

    • Stop Call Launch�this menu item drops message calls currently in the Launched state and will prevent new message calls from being launched. The Stop Call Launch menu item does not affect message calls that are active.

  2. From the Display menu in the WFM Control Window, monitor agent progress using the CallInfo menu item. The number listed for Current Simultaneous Calls provides the number of message calls currently active.

  3. When the number of active message calls reaches zero, stop the WFM. To stop the WFM, select the Stop Workflow Manager menu item from the Maintenance menu in the WFM Control Window.

  4. Stop the Avaya Work Flow Manager services by doing the following:

    • From the Control Panel, select Services.

    • Click on the Avaya Work Flow Manager, and then click Stop.

  5. Stop the Maintenance Monitor service by doing the following:

    • From the Control Panel, select Services.

    • Click on the Avaya Maintenance Monitor, and then click Stop.

  6. Stop the IIS Web service.

   


Copyright © 2001
Avaya Inc.
All rights reserved.
Modified: March 19, 2001