Browser security restrictions 

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About

Because of security considerations on the Internet, some browsers place security restrictions on the capabilities of downloaded applets and scripts. If your contact center shares Web pages with customers, then it will most likely encounter browser security restrictions.

Why do browser security restrictions affect the escorted browsing features and HTML forms sharing?

The real-time applet must be able to read the current URL from the browser window for the escorted browsing features to work, and it must be able to read form data from a Web page in the browser window in order to provide form sharing. The security restrictions in the browser limit access to such data unless additional privileges are granted.

Security for the real-time software and browser

Full privileges are still granted to the applet when the browser currently contains a Web page that was downloaded from the same domain as the applet. Conversely, restrictions will apply when the Web page did not come from the same domain as your applet.

For example, if the applet was downloaded from www.avaya.com , then the applet could access Web pages from www.avaya.com without any restrictions. If the applet was downloaded from www.avaya.com and tried to access Web pages on cvuis.avaya.com , then it would not be considered the same domain, and restrictions would apply.

What can be done to overcome browser security restrictions?

To overcome browser security restrictions that affect HTML forms sharing and the escorted browsing features, you can do one or more of the following: